Head of Stakeholder Engagement

Head of Stakeholder Engagement London PermanentAt were transforming how we engage with stakeholders across the retail payments ecosystem (including payment service providers other payments firms and end users) so were in need of a strategic leader to make it happen. Reporting to the Chief Policy and Engagement Officer youll join the leadership team to deliver clear consistent messaging and actionable insights that guide Board and Executive decisions. Youll own strategic engagement build a robust control framework and align messaging across the organisation. With a refinement in remit this is an opportunity to reset how we engage build confidence and help be invaluable to our stakeholders. Working closely with senior leaders including the Chair CEO and ExCo - youll ensure speaks with one voice and facilitates industry dialogue on key initiatives.Key Accountabilities:Own and deliver strategy and plan for how we engage with our stakeholders including the participants in our payment systems the broader payments industry and representatives of end-users - tracking effectiveness and impact with regards to building and maintaining stakeholder confidenceBe the trusted and authoritative voice in the organisation to ensure stakeholder views are fully embedded in everything we do that we identify proactively how to maximise our value back to stakeholders and that we have clear messages for stakeholders about how their input has shaped what we do and why Lead and inspire the Stakeholder Engagement Team to work across the business to deliver against engagement principles and substantially build stakeholder confidence in . Build capability through recruitment development providing stretching objectives and succession planningTo achieve the above you will lead your team to:Maintain a clear view of the stakeholder landscape and future opportunities and challengesCultivate meaningful partnerships and establish credibility with senior stakeholdersProvide regular analysis and reporting to inform ExCo and Board decisions and ensure stakeholder feedback is acted upon across the businessImplement a matrix management approach with agreed RACI across directoratesOversee strategic external forums including advisory councils and bilateral engagementsManage and optimise the upgraded CRM system for effective stakeholder engagementMeasure engagement and advocacy levels and deliver action plans to improve sentimentQualification Skills and Experience:Degree or masters level qualification (or equivalent experience) in a relevant disciplineSignificant senior leadership experience in stakeholder engagement within a regulated UK environmentDemonstrated ability to manage complex stakeholder relationships and lead teams responsible for external engagement.Knowledge of risk management across complex ecosystemsAbility to switch between strategic thinking and practical implementation on wide-ranging issuesEffective communication and presentation skillsclear concise and engagingProject management skills including planning risk management and governance; formal qualification would be advantageous (Prince2 MSP)Demonstrated ability to inspire and lead multi-disciplinary teams and external specialists.Advanced analytical capability with evidence-based decision-making; able to assess complex issues quickly and handle unexpected occurrencesSkilled in navigating a lively and shifting environment while utilising an inventive and realistic method for resolving issues.At we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyones unique input.Who we are maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.From Bacs to Faster Payments and cheques we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do working in the public interest to ensure that the systems the country relies on for its banking transactions are safe open innovative and resilient.Our payment systems underpin the services that enable funds to be transferred between people and 2024 the UKs retail payment systems processed 11 billion transactions worth over 10 trillion through Bacs Direct Credit Direct Debit Faster Payments and cheques and our Current Account Switch Service has facilitated over 9 million switches since its launch in 2013.Every day individuals and businesses use the services we provide to get their salaries pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy with delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide.Benefits & Additional Information12% Non-contributory pensionDiscretionary annual bonus30 days annual leave (excluding bank holidays)Private medical insurance life assurance income protection health cash plan dental insurance Bupa medicals etcEmployee assistance programmeCycle to Work SchemeSeason ticket loanAnnual fitness subsidy of up to 500 per annumWorking from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)Please note: Some of our benefits are only available to colleagues upon successful completion of the probationary period. Required Experience:Director Key Skills Marketing & Promotions,Attorney At Law,Jni,Airlines,Art Employment Type : Full-Time Experience: years Vacancy: 1