Senior Employee Benefits Administrator

7 days ago


London, United Kingdom Lockton Full time

General information Reference 003818 LocationUnited Kingdom London LondonWork PlaceHybridRegionUKJob ProfileLockton - Experienced ProfessionalTitleSenior Employee Benefits Administrator DescriptionThe purpose of this role is to support the service delivery of client accounts across the People Solutions practice. Responsible for supporting Consultants in providing client services for an assigned book of business. Duties will include administration & coordination.Key Tasks and DutiesWorking alongside the Consultant ensuring that our customers day-to-day operational requirements are met.Preparation of client deliverables and materials including but not limited to periodic status reports and financial & technical summaries.Manage and organise day to day requests to support quicker resolution decision making and accurate execution. This includes performing quality control checks on various customer facing reports identifying actions and providing support as necessary to the consultant.Participate in routine business meetings with internal teams and clients. Identify critical action points stakeholders and ensure follow through to maintain an excellent level of customer service.Assist Consultants in tracking project progress and timelines maintaining client files populating and maintaining activity/issues trackers.Support team members in addressing and resolving client issues involving claims administration compliance etc.Meet all regulatory requirementsCandidate ProfileExperience of within the Group Protection Industry broker or insurer backgroundProactive and enthusiasm to learn wider benefit consultancy for healthcare and protection schemesProven experience in working to deadlinesTrack record of accuracy and attention to detailAbility to adapt under pressure and problem solveAbility to support add value and provide high quality outputsRobust comprehension and calculation skillsStrong MSOffice skills including Excel and PowerPointImpeccable attention to detailStrong organisation and prioritisation skillsFast learner with the ability to pick-up new processes skills and knowledgeStrong team working and individual intuitionPersonable and professional with internal and external partiesCustom section 3ScheduledFull Time PermanentRequired Experience:Senior IC Key Skills Sales Experience,Microsoft Office,Customer Service,Communication skills,Microsoft Outlook,Microsoft Word,Business Management,Benefits Administration,Microsoft Excel,Insurance Sales,Customer relationship management,Human Resources Employment Type : Full Time Experience: years Vacancy: 1



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