Service Manager

7 days ago

Middlesbrough, United Kingdom Lookers Motor Group Limited Full time

OverviewService ManagerVolkswagen MiddlesboroughMonday to Friday 8.30am - 5.30pmUp to 55k PAAre you looking for a career-defining role and longing to be part of something new and exciting Volkswagen are looking for an ambitious and talented Service Manager to lead the team.As a Service Manager you will act as a role model for customer service excellence for the team always leading by example. You will develop long-lasting meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the Head of Business and be responsible of your team members. This is an opportunity not to be missedYou will ensure performance and assist to make sure the management of the full department is satisfactory. You will be looking after a busy and professional department where your remit will be to manage all aspects of the department: From day to day running of the Workshop managing the Technicians / Mechanics to achieve maximum productivity making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoringAssist in providing guidance training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potentialMaximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experienceMonitor department performance against budget identify any shortfall and implement plans to improve the performanceAnalyse local market statistics to identify opportunities within the territoryOrganise departmental forecasts and reports in a clear and timely mannerManage and own our Customer SatisfactionYou will have prior experience in a VAG environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member.Experience monitoring financial performance against budget and the ability to identify and address any shortfalls promptly is a must. You will need the ability to understand finance and insurance product regulations. The ideal candidate will have excellent communication skills and the ability to influence and negotiate a sale.Required Experience:Manager Key Skills Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1

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