Service Delivery Manager

2 weeks ago

Birmingham, United Kingdom OneAdvanced Full time

We are looking for a confident, experienced Service Delivery Manager (SDM) to join this high-performing team responsible for building and maintaining strong customer relationships in one UK's largest providers of business software. Our HQ is Birmingham but you can be based remotely anywhere in the UK


You will be tasked with maintain customer satisfaction and retention, and focusing on ensuring that all requirements of the contractual service obligations are met throughout the lifecycle of the management contract, we are looking for an ambitious and driven individual to make an impact and offer an exciting career path as we grow.


You will-


  • Act as the primary service management contact for the customer
  • Creation and ownership of SIP’s (Service improvement plans)
  • Ensure all engagements drive the customers experience in line with the customer contracted services, and managing customer expectations
  • Coordination of DR (disaster recovery) tests and technical infrastructure, when required
  • Gather customer roadmap intelligence and provide an update to internal stakeholders to ensure any commercial opportunities are identified
  • Undertake the management and oversight of the Service Levels in accordance with Service Level Agreement
  • Co-ordination and execution of monthly, quarterly, and annual Service Review Meetings, face to face and remotely, in accordance with the provisions of Service Level Agreement and Service Schedule
  • Provide on-going analysis of reports, performance, and trends, generating appropriate and timely recommendations and stating risks to both the customer and the business


We need you to bring-


  • A minimum of 3 years experience in a technical Service Delivery role
  • Expert knowledge of ITIL standards
  • Excellent business and relationship management skills
  • Commercially astute, with excellent customer facing/customer service skills



About the Company - OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

  • Delivery Service Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom HM Courts and Tribunals Service Full time

    About UsHM Courts and Tribunals Service is responsible for the administration of justice in England and Wales. We play a critical role in supporting our service users and colleagues within the organization.Job DescriptionWe are seeking an experienced Delivery Manager to join our team in Birmingham. As one of two Delivery Managers in the Tax Tribunal, you...

  • It Service Delivery Manager

    6 days ago

    Birmingham, United Kingdom Your Next Hire Full time

    Job Title: IT Service Delivery Manager (SaaS Solutions) Package: £65k + Flexi-time + Private Healthcare Location: Remote/Nottingham (with some travel required) Overview: We are currently seeking a IT Service Manager on behalf of a leading high-growth SaaS company in the renewables space.This is a fantastic opportunity for a highly motivated individual to...

  • Service Delivery Manager

    2 weeks ago

    Birmingham, United Kingdom Oneadvanced Full time

    We are looking for a confident, experienced Service Delivery Manager (SDM) to join this high-performing team responsible for building and maintaining strong customer relationships in one UK's largest providers of business software.Our HQ is Birmingham but you can be based remotely anywhere in the UK You will be tasked with maintain customer satisfaction and...

  • Service Delivery Manager

    2 weeks ago

    Birmingham, United Kingdom OneAdvanced Full time

    We are looking for a confident, experienced Service Delivery Manager (SDM) to join this high-performing team responsible for building and maintaining strong customer relationships in one UK's largest providers of business software. Our HQ is Birmingham but you can be based remotely anywhere in the UK You will be tasked with maintain customer satisfaction...

  • Service Delivery Manager

    2 weeks ago

    Birmingham, United Kingdom OneAdvanced Full time

    We are looking for a confident, experienced Service Delivery Manager (SDM) to join this high-performing team responsible for building and maintaining strong customer relationships in one UK's largest providers of business software. Our HQ is Birmingham but you can be based remotely anywhere in the UKYou will be tasked with maintain customer satisfaction and...

  • Service Delivery Manager

    2 weeks ago

    Birmingham, United Kingdom OneAdvanced Full time

    We are looking for a confident, experienced Service Delivery Manager (SDM) to join this high-performing team responsible for building and maintaining strong customer relationships in one UK's largest providers of business software. Our HQ is Birmingham but you can be based remotely anywhere in the UK You will be tasked with maintain customer satisfaction...

  • Service Delivery Manager

    2 weeks ago

    Birmingham, United Kingdom OneAdvanced Full time

    We are looking for a confident, experienced Service Delivery Manager (SDM) to join this high-performing team responsible for building and maintaining strong customer relationships in one UK's largest providers of business software. Our HQ is Birmingham but you can be based remotely anywhere in the UK You will be tasked with maintain customer satisfaction...

  • Service Delivery Manager

    2 weeks ago

    Birmingham, United Kingdom OneAdvanced Full time

    We are looking for a confident, experienced Service Delivery Manager (SDM) to join this high-performing team responsible for building and maintaining strong customer relationships in one UK's largest providers of business software. Our HQ is Birmingham but you can be based remotely anywhere in the UK You will be tasked with maintain customer satisfaction...

  • Service Delivery Manager

    2 weeks ago

    Birmingham, United Kingdom OneAdvanced Full time

    We are looking for a confident, experienced Service Delivery Manager (SDM) to join this high-performing team responsible for building and maintaining strong customer relationships in one UK's largest providers of business software. Our HQ is Birmingham but you can be based remotely anywhere in the UKYou will be tasked with maintain customer satisfaction and...

  • Head of Offender Management Delivery

    6 months ago

    Birmingham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 358251**Salary**: - £40,604 - £45,500- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 5 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About...

  • Service Delivery Manager

    6 days ago

    Birmingham, United Kingdom Anglia It Recruitment Full time

    Role: Service Delivery Manager Duration: 4 Months + location: Mainly remote – Travel to the office when required.Offices based in Birmingham & London Rate: £375 per day (Inside IR35) The Role: Review and implement and drive the development of the client's strategy of growth and diversity.Working collaboratively with Head of Programmes and Portfolio ensure...

  • Regional Service Delivery Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom National Highways Full time

    Job Title: Senior Regional Service Delivery ManagerAt National Highways, we are seeking a skilled Senior Regional Service Delivery Manager to join our Digital Services directorate. This exciting opportunity will see you oversee the delivery of telecommunications services to various regional and national projects, ensuring they meet agreed-upon service levels...

  • Digital Service Delivery Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom GENERAL DENTAL COUNCIL Full time

    We are seeking a skilled Digital Service Delivery Manager to join our team at the General Dental Council. The Digital Service Delivery Manager will be responsible for ensuring the IT department meets the current and future requirements of the GDC.The successful candidate will have experience in technical planning to ensure sufficient system capacity and...

  • Ict Service Delivery Manager

    20 hours ago

    Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    As the ICT Delivery Manager, you will be responsible for taking ownership of existing workstreams and managing and guiding the delivery.The projects vary from infrastructure, network connectivity and Windows rollout.You will lead project meetings, monitor and report on progress, working closely and collaboratively with internal stakeholders.You will also...

  • Healthcare Service Delivery Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom NHS Jobs Full time

    Job Title: Healthcare Service Delivery ManagerWe are seeking a skilled and compassionate Healthcare Service Delivery Manager to oversee the delivery of high-quality home care services in the West Midlands. This role involves conducting client assessments, managing care plans, and ensuring compliance with CQC regulations.Key Responsibilities:Develop and...

  • Service Delivery Executive

    8 months ago

    Birmingham, United Kingdom National Highways Full time

    **Your new role** As a Service Delivery Executive within our Digital Services directorate, you’ll provide flexible business support to our Service Delivery Managers, to maintain and improve our operational estate. You’ll manage specific pieces of work to meet objectives, ensuring that the relevant policies and procedures are followed. You’ll work with...

  • Ict Service Delivery Manager

    2 weeks ago

    Birmingham, United Kingdom Hays Technology Full time

    As the ICT Delivery Manager, you will be responsible for taking ownership of existing workstreams and managing and guiding the delivery.The projects vary from infrastructure, network connectivity and Windows rollout.You will lead project meetings, monitor and report on progress, working closely and collaboratively with internal stakeholders.You will also...

  • Service Delivery Manager

    2 weeks ago

    Birmingham, United Kingdom Anglia It Recruitment Full time

    Role: Service Delivery ManagerDuration: 4 Months +location: Mainly remote – Travel to the office when required. Offices based in Birmingham & LondonRate: £375 per day (Inside IR35)The Role:Review and implement and drive the development of the client's strategy of growth and diversity.Working collaboratively with Head of Programmes and Portfolio ensure...

  • ICT Service Delivery Manager

    2 weeks ago

    Birmingham, United Kingdom Hays Technology Full time

    As the ICT Delivery Manager, you will be responsible for taking ownership of existing workstreams and managing and guiding the delivery. The projects vary from infrastructure, network connectivity and Windows rollout. You will lead project meetings, monitor and report on progress, working closely and collaboratively with internal stakeholders.You will also...

  • Service Delivery Coordinator

    4 days ago

    Birmingham, Birmingham, United Kingdom Equans UK Full time

    Service Delivery CoordinatorEstimated salary: £40,000 - £50,000 per annum.This exciting opportunity exists for an experienced Service Delivery Coordinator to join our team. As a key member of our operations team, you will play a critical role in ensuring the delivery of high-quality services to our customers. Your primary responsibilities will include...