Resident Liaison Officer
1 week ago
Our client is a leader within the built environment, working on multi-million projects throughout the UK.JOB DESCRIPTION:To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise.Specific Responsibilities: * Ensure that HSE & Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. * Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. * Assist in the monitoring, evaluation and control of service performance. * Learn and understand the requirements of the FLAG system and ensure that this is adhered to at all times. * Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. * Develop action plans arising from needs assessments through liaison with the client’s representative and site management as appropriate. * Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. * Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. * Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc * Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. * Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. * Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. * Carry out product training with residents as appropriate. * Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. * Monitor and record all complaints of alleged damage to resident’s property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team.QUALIFICATIONS 1. Over 2 years’ experience in a customer service role, or similar. 2. I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. 3. Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. 4. Understands the need for respect, sensitivity and discretion in a public facing role. 5. A valid driving licence. 6. Experience of Housing and/or Planned Maintenance – desirable, 7. Some flexibility of working hours may be required (evening meetings). 8. Self-Motivated, enthusiastic and calm under pressure.BENEFITS: * Holidays 26 days plus bank holidays * Health Cash plan * Life assurance * Retail and leisure scheme * Cycle to work scheme * Pension auto enrolled after 3 months * Competitive salary + car allowance
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Resident Liaison Officer
1 week ago
Brighton and Hove, United Kingdom Cityscape Recruitment Full timeAbout the company:Our client, a main contractor and developer established 12 years ago. They specialize in delivering high-quality residential and commercial projects for various clients, including private developers, local authorities, private institutions, and homeowners, The company focuses on understanding their clients’ needs and ensuring projects...
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Resident Liaison Officer
1 week ago
Brighton, United Kingdom Qube Recruitment Full timeOur client is a leader within the built environment, working on multi-million projects throughout the UK.JOB DESCRIPTION:To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively...
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Resident Liaison Officer
5 hours ago
Brighton, United Kingdom Qube Recruitment Full timeOur client is a leader within the built environment, working on multi-million projects throughout the UK.JOB DESCRIPTION:To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively...
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Resident Liaison Officer
20 hours ago
Tonbridge and Malling, United Kingdom United Living Group Full timeUnited Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining,...
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Resident Liaison Officer
1 week ago
Brighton, United Kingdom Cityscape Recruitment Full timeAbout the company:Our client, a main contractor and developer established 12 years ago. They specialize in delivering high-quality residential and commercial projects for various clients, including private developers, local authorities, private institutions, and homeowners, The company focuses on understanding their clients’ needs and ensuring projects...
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Customer Liaison Officer
4 hours ago
Cambridgeshire and Peterborough, United Kingdom Mears Group Full timeThe branch is responsible for carrying out necessary property upgrades to over 6000 properties on behalf of South Cambridgeshire District Council. This role will be supporting the planned maintenance (projects) department by maintaining a point of contact on site from inception to completion of all installations to our tenanted properties. The Customer...
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Customer Donation Liaison Officer
20 hours ago
Hayes and Coney Hall, United Kingdom St Christophers Full timeCustomer Donation Liaison Officer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Do you have a passion for delivering exceptional customer service via phone or email, booking in stock collections from our donors, and want...
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Scheme Housing Officer
1 week ago
Brighton, United Kingdom Southern Housing Careers Full time£22,661 pa (pro rata, 25 hours a week)BrightonAre you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer on a part time basis in the Brighton area. Reporting to a Team Manager, you will play a crucial front-line role in providing support to our Independent Living,...
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Housing Night Worker
3 days ago
Hove, United Kingdom YMCA DOWNSLINK GROUP Full time37.5 hours per week / Permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays on a four-on-four off shift pattern Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving...
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College Protection Officer
5 days ago
Brighton, United Kingdom AD WARRIOR Full timeCollege Protection Officer Location: Brighton Salary: £12.71 per hour The College is seeking to appoint a College Protection Officer to join our College Protection team on a full-time, permanent basis. Main Purpose of the Role: To be one of the first points of contact for visitors, staff and pupils visiting the College, as well as on-site residents, on...
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Brighton, United Kingdom Boston Medical Center (BMC) Full timeEvening ShiftFriday - TuesdayI. Position Function:The Security Officer shall seek to provide a safe and secure environment for patients, employees, and visitors of St. Elizabeth's Medical Center.Protection of Medical Center buildings, properties, and premises.II. Authority:Has the authority to conduct investigations of all accidents, crimes, and incidents...
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AAT Trainee
2 days ago
Brighton, United Kingdom Pro Talent Full timeProTalent are currently working with an ambitious and successful accountancy firm to recruit an AAT Trainee. The firm: Successful and ambitious accountancy firm with offices in London and Brighton Vibrant and dynamic team Great working environment Brilliant and well rounded work experience on offer The role: Apprenticeship with day release to study for...
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Patient Flow Partner
3 days ago
Brighton, United Kingdom Boston Medical Center (BMC) Full timeThis position is located in Norwood, MAThe primary purpose of the Patient Flow Partner (PFP) is to provide clinical and administrative support in the Primary Care Practice under the direction and supervision of the Care Coordinator Supervisor. The Patient Flow Partner is responsible for the delivery of quality patient care using the Patient Center Medical...
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Chief Financial Officer
5 days ago
Gateshead, Tyne and Wear, United Kingdom Northern Gas and Power Full time €150,000 - €200,000Competitive base salary of £150,000 - £200,000 (DoE) Hi, we’re Northern Gas and Power Northern Gas and Power (a subsidiary of Global Procurement Group) is an international energy procurement specialist and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global organisations in purchasing their energy...
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Brighton, United Kingdom Boston Medical Center Full timeUnit Secretary, ICU, St. Elizabeth's Medical Center, 24 Hours (Days) I. Position Function: Under the supervision of the Patient Care Director, the unit secretary will perform a variety of secretarial duties in support of the administrative and clinical functions on the unit to which he/she is assigned. II. Job Relationships: Supervised and/or reportable to...
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Brighton, United Kingdom Boston Medical Center Full timeDepartment Secretary, St. Elizabeth's Medical CenterApply locations Brighton, MA time type Full time posted on Posted 3 Days Ago job requisition id 37945I. Position Function:Under the supervision of the Patient Care Director, the unit secretary will perform a variety of secretarial duties in support of the administrative and clinical functions on the unit to...
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Chief Financial Officer
5 days ago
Gateshead, Tyne and Wear, United Kingdom Northern Gas and Power Full time €150,000 - €200,000Competitive base salary of £150,000 - £200,000 (DoE) Hi, we’re Northern Gas and Power Northern Gas and Power (a subsidiary of Global Procurement Group) is an international energy procurement specialist and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global organisations in purchasing their energy...
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Chief Financial Officer
5 days ago
Gateshead, Tyne and Wear, United Kingdom Northern Gas and Power Full time €150,000 - €200,000Competitive base salary of £150,000 - £200,000 (DoE) Hi, we’re Northern Gas and Power Northern Gas and Power (a subsidiary of Global Procurement Group) is an international energy procurement specialist and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global organisations in purchasing their energy...
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Residential Block Property Manager
2 days ago
Brighton, United Kingdom Clearline Recruitment Ltd Full timeWe are working with a prestigious, well-known firm that has had roots in Brighton for over a hundred years. Their talented team is built up of long standing employees who proudly call themselves a family, all sharing a common goal: to uphold the business' esteemed reputation by providing first-class service. With a central office located in the heart of...
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Consultant Psychiatrist
2 days ago
Brighton, United Kingdom Sussex Partnership NHS Foundation Trust Full timeSussex Partnership have an exciting opportunity for a Consultant Psychiatrist to join our acute services at Mill View Hospital in Hove. The post has become available due to an internal move. The Consultant will work withworking age patients onRegency Ward (10 WTE), a 20-bed acute adult mental health ward.Regency Ward is situated in Mill View Hospital where...