Onboarding Advisor

DescriptionDo you have strong attention to detail and the skills to communicate and manage relationships with a wide range of internal and external stakeholders Do you have experience of managing a team within an operational environment Are you passionate about delivering a fantastic experience to new and existing colleaguesWe are looking for the right type of person who can lead the team through periods of high volume fast paced work that requires motivating the team to deliver with minimal margin for errors.If this sounds like you and you are looking for a new role then based within the Colleague Experience team our Onboarding Advisor role could be just the role for you.ResponsibilitiesResponsibilitiesManaging the end-to-end colleague experience from pre-employment to onboarding to offboarding.Line management of the team responsible for processing candidates through pre-employment and onboarding.Completing the required pre-employment checks to ensure that all the documentation is correct before candidates are processed for payroll.Engaging with candidates to identify and arrange any necessary reasonable adjustments ahead of start dates.Maintaining effective communications and relationship management throughout the onboarding process to support all our new entrants.Supporting managers to navigate the Oracle HR system to ensure that payroll onboarding and offboarding activities are carried out correctly.Managing sensitive candidate and colleague information in line with GDPR.Supporting the delivery of candidate or colleague information sessions which may have up to 100 attendees.QualificationsSuccess ProfilesWe use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements.Experience:Experience of managing a team of people within an operational environment.Technical / Professional Skills:You will demonstrate the following skills within the CIPD Framework - Explore the Profession Map CIPD.Employee Relations: People Policies1. Expertise in key HR policies and processes.Strong understanding of relevant policies and how these are applied in a range of situations (custom and practice).Able to escalate issues when required.Behaviours:Communicating and Influencing Level 2Making effective decisions Level 2Delivering at Pace Level 2Managing a Quality Service Level 2You can find out more about Success Profiles Behaviours here:How to applyApply online you must provide a CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills experience and behaviours listed in the Success Profile above.If invited for further assessment this will consist of an interview and a presentation. We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.Information SessionWe are holding a candidate information session to provide you with information about the application and interview process as well as further information on the role and team. The session will be held on Wednesday 1st October 2025 at 12:00 13:00.Please join us using the following link - Click here to join the meeting.Expected Timeline (subject to change)Sift w/c 13th October 2025Interview w/c 27th OctoberReserve ListIn the event that there are more successful candidates than posts available a reserve list will be kept for up to 12 months.About usSocial Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more aboutwhat we offer.As part of theUK Civil Service we uphold theCivil Service Nationality Rules.Working patternOur standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be either Glasgow or you have specific questions about the role you are applying for please contact us.Equality StatementSocial Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at. Find out more about our commitment todiversity and how we offer and supportrecruitment adjustments for anyone who needs them.Further informationThis role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government.Find out more about our organisation what we offer staff members and how to apply on our Careers Website.Read our Candidate Guidefor further information on our recruitment and application processes.The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via Apply before Thursday 9th October at 23:55.Contact Name - Paul DonnellyContact e-Mail- Required Experience:Unclear Seniority Key Skills Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage Employment Type : Advisor Experience: years Vacancy: 1