Technical Support Engineer

4 weeks ago


Newcastle upon Tyne, United Kingdom Pin Point Recruitment Full time

We are looking for a Technical Support Engineer for a well-established company in the North Tyneside area. You will have excellent communication and customer service skills, a technical mindset, ideally technical qualifications, and have held a similar role in the past.You can expect to take calls for assistant from product installers, talk them through the insall and offer general support on calls or video links.Role * Being an informative first point of contact for all customer queries; should they be product issues, installation queries, training requests. * Supporting key stakeholders in the business with ideas and support from customer feedback.Requirements * Ideally having held a technical support role * Have excellent communication skills, able to explain complex systems * Strong problem solving skills, transparency and willing to go the extra mile.Please apply with your CV via the apply button



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