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IT Field Service Engineer

4 months ago

Croydon, United Kingdom Sanderson Remote Work Freelance Full time

Intelligent Resource is working in partnership with a major Client in the UK. We are currently recruiting for a IT Field Service Engineer to be based Croydon, CR0 3JPfor the contract role.

Job Title: IT Field Service Engineer

Location: Croydon, CR0 3JP

Duration: 12 months initially

Job Description:

Role Overview:

This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience.

The role is Monday to Friday 09.00 to 17.30 standard working hours with optional requirement for out of hours standby. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service.

Responsibilities:

  • As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers.
  • Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices.
  • To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines.
  • Ensure assigned incidents are monitored, updated, and progressed in the system real time.
  • Co-ordinate between clients and vendors to ensure timely resolution of problems.
  • Provide a high degree of customer satisfaction in all work undertaken
  • Maintain and manage parts in line with returns return process and deadlines.

Essential Skills:

  • Applicant must have a full valid UK drivers' licence, own car, and business insurance.
  • Ability to resolve hardware issues and basic software problems
  • Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)
  • Good understanding of IT systems and environments.
  • Strong customer service skills
  • Analytical and problem-solving mindset.

Please Note: Shortlisted candidates will be contacted via Call/Email.

Apply now to know more.

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization.

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