Ticketing Operations Lead
1 week ago
Ticketing Operations Manager Salary:£70,000 - £78,000 Location:Manchester Contract:Permanent, Full Time Flexible Working Available We are seeking a Ticketing Operations Manager to lead the operations of all customer-facing ticketing and payment systems, including mobile apps, smartcards, EMV/contactless, and ticket vending machines. This role ensures seamless experiences for millions of users by delivering reliable, compliant, and high-performance ticketing services. Why This Role Matters As Ticketing Operations Manager, you will ensure ticketing systems are efficient, dependable, and accessible for all users. You'll coordinate across technical teams, suppliers, and customer experience stakeholders to maintain system availability, resolve incidents swiftly, and implement continuous improvements. This is a chance to shape the future of ticketing operations while working within a collaborative and inclusive leadership team. Benefits Include: Competitive salary of £70,000 - £78,000 Flexible working opportunities promoting work-life balance Generous pension contributions Ongoing professional development and training Supportive, collaborative, and inclusive workplace culture Key Responsibilities Lead the operational management and optimisation of all customer-facing ticketing systems (digital apps, smartcards, EMV/contactless, ticket vending machines). Coordinate incident response for major issues, collaborating with vendors, merchant acquirers, internal teams, and external partners. Oversee second-line technical support to ensure quick identification and resolution of system issues. Monitor system performance, availability, and user experience; provide performance dashboards and reports to senior leadership. Manage change control for new releases or system upgrades, safeguarding live services. Build and mentor a high-performing operations team across technical support and vendor management. Maintain compliance with contracts, SLAs, and service obligations while ensuring accessibility and inclusion in ticketing services. Lead business continuity planning to protect revenue and maintain seamless user experiences. What You'll Bring Proven experience managing operations for high-availability customer-facing systems. Deep knowledge of ticketing and payment technologies, including EMV/contactless, mobile ticketing, cloud infrastructure, and networking. Proficiency with enterprise monitoring tools and incident management platforms. Experience managing major incidents, on-call rotations, and post-incident reviews. Strong stakeholder management, communication, and vendor liaison skills. ITIL certification or equivalent experience in ITIL-aligned service management environments. Attention to detail in handling payment disputes and compliance reporting. What Sets This Role Apart This is an organisation that values operational excellence, collaboration, and inclusivity. Employees enjoy flexible working, generous pensions, and structured training programs to support career growth. The workplace culture encourages transparency, mutual respect, and professional recognition. Apply Today If you're an experienced Ticketing Operations Manager passionate about payment systems and operational excellence, apply now to lead the ticketing operations team and make a tangible impact on user experiences. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidatesTPBN1_UKTJ
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Ticketing Operations Lead
1 week ago
Greater London, United Kingdom Robert Walters Full timeTicketing Operations Manager Salary: £70,000 - £78,000 Location: Manchester Contract: Permanent, Full Time Flexible Working Available We are seeking a Ticketing Operations Manager to lead the operations of all customer-facing ticketing and payment systems, including mobile apps, smartcards, EMV / contactless, and ticket vending machines. This role ensures...
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Ticketing Operations Manager
3 weeks ago
London, United Kingdom ROYAL BOTANIC GARDENSKEW GARDENS Full timeContract start date: 12 January 2026 We are looking for an experienced Ticketing Operations Manager to join our team and lead the management, operation and development of Kew’s Ticketing functions. Responsible for ensuring a seamless and high-quality ticketing experience, this role oversees both on-site and online ticketing systems, helping to drive income...
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Ticketing Operations Manager
4 weeks ago
London, United Kingdom ROYAL BOTANIC GARDENSKEW GARDENS Full timeContract start date: 12 January 2026 We are looking for an experienced Ticketing Operations Manager to join our team and lead the management, operation and development of Kew’s Ticketing functions. Responsible for ensuring a seamless and high-quality ticketing experience, this role oversees both on-site and online ticketing systems, helping to drive income...
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Ticketing Operations Manager
2 weeks ago
London, United Kingdom ROYAL BOTANIC GARDENSKEW GARDENS Full timeWe are looking for an experienced Ticketing Operations Manager to join our team and lead the management, operation and development of Kew’s Ticketing functions. Responsible for ensuring a seamless and high-quality ticketing experience, this role oversees both on-site and online ticketing systems, helping to drive income generation, and ensuring compliance...
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Ticketing Operations Manager
2 weeks ago
Greater London, United Kingdom ROYAL BOTANIC GARDENSKEW GARDENS Full timeJob DescriptionWe are looking for an experienced Ticketing Operations Manager to join our team and lead the management, operation and development of Kew’s Ticketing functions. Responsible for ensuring a seamless and high-quality ticketing experience, this role oversees both on-site and online ticketing systems, helping to drive income generation, and...
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Ticketing Operations Manager
2 weeks ago
City Of London, United Kingdom ROYAL BOTANIC GARDENSKEW GARDENS Full timeWe are looking for an experienced Ticketing Operations Manager to join our team and lead the management, operation and development of Kew’s Ticketing functions. Responsible for ensuring a seamless and high-quality ticketing experience, this role oversees both on-site and online ticketing systems, helping to drive income generation, and ensuring compliance...
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Ticketing Operations Specialist
2 weeks ago
London, United Kingdom Ambassador Theatre Group Full time**Role**: Ticketing Systems & Technology - **Salary**: £33,000 - **Hours**: 40 hours per week - **Type**: Permanent - Full Time - **Closing Date**: 25-07-2025 at 23:59 - **Location**: ATG Entertainment London Greater London WC2H 8AF **Ticketing Operations Specialist** We’re looking for an engaged and enthusiastic individual to join the Ticketing...
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Senior Ticketing
1 week ago
Greater London, United Kingdom Robert Walters Full timeA leading recruitment consultancy is searching for a Ticketing Operations Manager to oversee customer-facing ticketing and payment systems. You will lead operations ensuring efficiency and accessibility for users. The ideal candidate will have proven experience in managing high-availability systems, strong stakeholder management skills, and a deep...
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Ticketing Operations Lead — Remote
2 weeks ago
City Of London, United Kingdom ROYAL BOTANIC GARDENSKEW GARDENS Full timeA major visitor attraction in London is seeking an experienced Ticketing Operations Manager to oversee all aspects of ticketing operations. This role includes leading a small team, ensuring a seamless ticketing experience, and collaborating with various departments to enhance the visitor journey. Candidates should possess proven experience in ticketing or...
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Ticketing Operations Coordinator
1 week ago
London, United Kingdom The FA Full timeWe have an exciting opportunity for a Ticketing Operations Coordinator to join our team at Wembley Stadium on a fixed term contract until November 2026.In this role, you will work closely with the Ticketing Managers to support every aspect of ticketing for events at Wembley Stadium, as well as England's 'on the road' fixtures. FA Group Ticketing provides...
