Merchant Services Solution Centre Senior Analyst Client Service
1 week ago
DescriptionJoin Chase Merchant Services a global leader in payment processing and be part of a team that fuels the success of the Internets largest brands. As a Client Service Analyst in our Merchant Support L2 Group youll play a vital role in delivering superior technical support and customer service to our merchants. With a legacy of innovation Chase offers secure payment solutions that help small and emerging businesses become tomorrows industry leaders. Embrace the opportunity to work in a dynamic environment and make a difference in the world of e-commerce.As a Client Service Analyst in Chase Merchant Support L2 you will be integral to our Inbound/Outbound Call Center providing 24/7 support to PC-Based POS merchants and those using the Orbital Gateway Online POS Terminal Mobile Checkout and Resource Online. You will offer second-level support through chat and email troubleshooting hardware and software issues answering technical and policy questions and ensuring superior technical support and customer service.Job Responsibilities: Advocate for merchants by putting customers first. Answer and resolve technical concerns from merchants and internal partners. Troubleshoot technical problems to determine root causes and provide solutions. Resolve technical issues and merchant concerns accurately and expediently. Handle multiple queues/skills via cross-training. Maintain knowledge of new products equipment features and services. Identify analyze and document information collected from merchants. Meet or exceed production goals as outlined in the metrics scorecard. Escalate unresolved issues that create risk or exposure for merchants or the bank. Collaborate with other areas to provide timely resolution to merchant inquiries. Work effectively in a dynamic and fast-paced environment.Required Qualifications Capabilities and Skills: French/English Bilingual Strong knowledge of payment processing industry and related procedures. Minimum 3 years of customer service experience. Must be willing to work until 1am weekends and shifting schedules. Payments industry experience servicing Canada-based clients/merchants. Superior communication skills for 100% phone-based customer interaction. Ability to probe terminal technical concerns and offer solutions. Self-motivated takes initiative and works well with minimal supervision. Knowledge of computer software systems such as Windows Mac and Microsoft Office. Familiarity with Android and iOS phone operating systems.Preferred Qualifications Capabilities and Skills: Experience in call center tech support. Background in Merchant Services business or related industry. Ability to multi-task and be self-directed. Strong interpersonal skills; professional courteous and customer-friendly. Motivated to deliver great customer experiences. Takes initiative adjusts quickly to change and takes responsibility for results.Join Chase Merchant Services and be part of a team that is redefining the merchant experience. Apply today and help us create unforgettable experiences for our clientsRequired Experience:Senior IC Key Skills Business Consulting,Cathodic,Instrument,Jpa,Insurance Employment Type : Full-Time Department / Functional Area: Operations Experience: years Vacancy: 1
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Bournemouth, United Kingdom JPMorganChase Full timeDescriptionAre you passionate about client service and ready to start a new chapter in an international organization Join our EU Merchant Services Team and make a real impact by supporting merchants across Europe. As a Client Service Analyst youll provide expert solutions for payment processing and technical issues helping our clients succeed in a fast-paced...
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Merchant Services Account Specialist
1 week ago
Bournemouth, Bournemouth, United Kingdom JPMorganChase Full time £25,000 - £40,000 per yearDescriptionJoin Chase Merchant Services, a global leader in payment processing, and become a vital part of our team. As a Merchant Services Account Specialist, you'll provide exceptional phone support, offering solutions for payment processing, troubleshooting technical issues, and handling general inquiries. With opportunities for advancement through...
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Merchant Services Account Specialist French
6 days ago
Bournemouth, United Kingdom JPMorgan Chase & Co Full time**JOB DESCRIPTION** Are you passionate about working with clients and solving problems for them? This is the role for you. As a Merchant Services Account Specialist within the Chase Merchant Services department, you will serve as a champion for both our merchants and internal Chase partners. Your role will involve providing phone support, offering solutions...
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Merchant Services Account Specialist
2 weeks ago
Bournemouth, United Kingdom J.P. MORGAN Full timeJoin Chase Merchant Services, a global leader in payment processing, and become a vital part of our team. As a Merchant Services Account Specialist, you'll provide exceptional phone support, offering solutions for payment processing, troubleshooting technical issues, and handling general inquiries. With opportunities for advancement through successive skills...
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Bournemouth, United Kingdom JPMorganChase Full timeDescription Join our Global Client Support team and be the liaison between our French clients and internal operational groups. We leverage Artificial Intelligence to expedite inquiries allowing you to focus on complex issues and deliver exceptional service. As a Client Service Analyst you’ll partner with CSAMs to provide a best-in-class experience ensuring...
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Bournemouth, United Kingdom JPMorganChase Full timeDescriptionJoin our Global Client Support team and be the liaison between our French clients and internal operational groups. We leverage Artificial Intelligence to expedite inquiries allowing you to focus on complex issues and deliver exceptional service. As a Client Service Analyst youll partner with CSAMs to provide a best-in-class experience ensuring...
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Bournemouth, United Kingdom JPMorganChase Full timeDescriptionJoin Chase Merchant Services a global leader in payment processing and become a vital part of our team. As a Merchant Services Account Specialist youll provide exceptional phone support offering solutions for payment processing troubleshooting technical issues and handling general inquiries. With opportunities for advancement through successive...
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Client Service Analyst
1 week ago
Bournemouth, Bournemouth, United Kingdom JPMorgan Chase Full time £25,000 - £40,000 per yearJoin a team where your strategic mindset and drive for solutions shape the future of client service. You'll collaborate with talented professionals worldwide to deliver exceptional client reporting and support innovative transformation projects. Take charge of your growth as you build expertise in asset management and reporting. Your communication and...
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Client Onboarding and Service
2 weeks ago
Bournemouth, Bournemouth, United Kingdom JPMorgan Chase Full time £35,000 - £55,000 per yearJoin our Global Client Support team and be the liaison between our French clients and internal operational groups. We leverage Artificial Intelligence to expedite inquiries, allowing you to focus on complex issues and deliver exceptional service. As a Client Service Analyst, you'll partner with CSAMs to provide a best-in-class experience, ensuring client...
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French Client Onboarding
1 week ago
Bournemouth, United Kingdom JPMorganChase Full timeA leading financial services firm in Bournemouth is seeking a Client Service Analyst to support French clients with their inquiries, leveraging AI for technical resolution. The ideal candidate will excel in communication and relationship-building, demonstrating strong problem-solving abilities. This full-time role involves understanding client needs and...
