Information Technology Manager

4 weeks ago

Solihull, United Kingdom Premier Group Recruitment Full time

Job Title: IT Manager (Contract)

Location: West Midlands, Solihull

Contract Duration: 3-month initial contract, with the potential of being extended

Start Date: Immediate

Rate: £250-300 per day Inside IR35

Role Overview

My client is seeking a dedicated and skilled IT Manager to join their dynamic team on a contract basis. In this role, you will be hands-on dealing with Office 365, SharePoint, LAN, WAN, Service Desk and Cyber Security. Your primary focus will be on managing a small team of help desk technicians whilst also being hands-on.


Key Responsibilities:

  • Customer Support: Provide 1st and 2nd support technical support and also hands-on support whilst managing a small team of Help Desk technicians as an IT Manager.
  • Issue Diagnosis: Identify, diagnose, and troubleshoot hardware and software issues, escalating more complex problems to 2nd and 3rd line support teams when necessary.
  • Ticket Management: Log all support requests and incidents into the Help Desk system, ensuring accurate documentation and timely updates.
  • Problem Resolution: Resolve common technical problems related to operating systems, network connectivity, and application software, following standard procedures and protocols.
  • User Guidance: Ensures IT security requirements are observed and implemented within the sites of responsibility
  • System Monitoring: Monitor and maintain computer systems and networks, performing regular checks to ensure optimal performance and security as an IT Manager


Experience:

  • Technical Support: Minimum of 5 years of experience in an IT management role, preferably have experience managing individuals and being on-site regularly as an IT Manager

Technical Skills:

  • Operating Systems: Proficiency in supporting Office 365, SharePoint, and MS Azure.
  • Networking: Basic understanding in Cyber Security, WAN and LAN.
  • Software: Experience working with Software in an IT management role and be confident with common office software (Microsoft Office,) and specialized applications.

To apply for this role or to find out more information, please email Toby Bonfield with a copy of your latest CV for an immediate review - tbonfield@pg-rec.com.

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