Senior Executive Relationship Manager

3 weeks ago

London, Greater London, United Kingdom Discover Financial Services Full time
Senior Executive Relationship Manager - Business Development

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

  • Support business development opportunities including, but not limited to, establishing new Issuing, Acquiring, Technology Usage, Network-to-Network and Digital Wallet partners across the EMEA region. The focus is on establishing new and managing existing African Partners, specifically to increase DGN's acceptance coverage and utilize DGN's Digital and Chip (D-PAS) Technologies and BIN ranges for Issuing payment products.
  • Responsible for managing business development in one or more countries, regions or industries. Serves as the relationship manager for multiple complex partner relationships. Performs market analyses and business development activities to drive profitable sales volume.
  • Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

  • Explore new partnership opportunities that drive acceptance and volume growth.
  • Manage client portfolio to retain and grow existing business by exploring acceptance and volume growth.
  • Drive internal processes including development of communications, account management, approval requests and contract negotiations, compliance and risk management.
  • Identify new network Partners: Research and profile potential targets. Provide business insights to the DFS management based on the learning of the market, culture and the potential organization. Present findings and opportunities to management.
  • Assist in the introduction of the Network Alliance and Wallet partnership concept, Global Card, Digital Payments and D-PAS technologies to potential partners as required.
  • Actively participate in the business development cycle, including internal review, initial pitch and project management.
  • Coordinate efforts among internal business units, including legal, finance, risk and compliance, operations, pricing, product and marketing, etc. to support the business needs.
  • Assist with planning, modeling, and document preparation for client engagement and internal process management.
  • Prepare executive summary and management presentation for internal audience.
  • Actively co-ordinate efforts with the DFS Operations, Risk and Compliance, Product, International Acceptance, Pricing and Marketing teams to support the implementation.
  • Support collaboration between the Client, the DGN project manager and DN/DCI operation team to ensure successful implementation.
  • Support the Partner to launch the program / sign on Issuing and Acquiring Banks where required and assist in providing marketing best practices to the Partner for the program.
  • Act as a liaison between DFS internal teams and the Partner as required to provide client support.
  • Coordinate efforts with International Acceptance, Marketing and Product teams for providing acceptance where required in the top priority markets for the Partner's product users.
  • Actively participate in workshops, planning sessions and on-going technical and operational meetings.
  • Identify potential risks and issues and communicate through appropriate internal channels in a timely manner to develop mitigation and resolution.
  • Effectively communicate across internal business units and to the DFS management.
  • Keep track of the progress against the plan and provide status updates for management.

Qualifications You'll Need
The Basics

  • Bachelor's degree in Business Administration and Management, Finance, Marketing or related.
  • Payments, Relationship Management or Marketing experience.
  • Technical expertise (i.e., mobile payments, vehicle commerce, SRC, payment chip technology, IoT emerging technologies) to support digital partners.
  • In lieu of degree, Payments, Relationship Management or Marketing experience.

Physical and Cognitive Requirements

  • Primarily remain in a stationary position.
  • Occasionally move about the work environment to complete the major responsibilities of the job.
  • Primarily performed indoors in an office setting.
  • Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
  • Ability to communicate verbally; Ability to communicate in written form.
  • Travel up to 50% of the time.

Bonus Points If You Have

  • Extensive business development experience within the Payments industry.
  • A solid understanding of client engagement, business negotiation, financial modeling and project management.
  • A good knowledge of Card, Mobile and Payments Technologies, International and Domestic Card Schemes; Issuing, Acquiring, Pricing, Operations and Policy.
  • Excellent people and communication skills.
  • Ability to carry out tasks and meet deadlines with minimum supervision. Some project management skills required.
  • A good team player, willing to jump in and support team-oriented goals and objectives.
  • Multi-lingual could be an advantage.

***Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom on a full-time basis. ***

Application Deadline: The application window for this position is anticipated to close on Feb-16-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

Applicants must be 18 or older at the time of hire.

Apply Now

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