Complaints Investigator

3 weeks ago

Redhill, United Kingdom ARC Full time

Job Title/Location: Complaints Investigator, Surrey & WFHSalary: To £33,000 + average bonus c.£2,000 + pension contribution to £4,300Office/WFH: 2 days office + 3 days WFHRequirements: Complaints experience within Financial Services, Banking or Insurance + strong communication skills in order to talk to customers/3rd partiesRole Snapshot: Investigating, resolving & responding to complaints, communicating with customers both in writing and via telephone, identifying & escalating issues that may pose risksA fabulous chance for those with complaints experience within Financial Services, Banking or Insurance to move to a company that takes employee development seriously.The Company/Team: These two roles sit within a department of c.70 people and come about partly as a result of several internal movers, they regularly promote from within and then recruit into this role.The Role: The Complaints Investigator role is responsible for ensuring customers feel heard, valued & satisfied. You will case manage complaints, focusing on delivering fair outcomes. You will play a crucial role in driving customer-centric change within the business, using solid reasoning & precise auditing of complaint cases. The company is committed to su...

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