Head of Accreditations

The OpportunityWere seeking a visionary and commercially focused Head of Accreditations and Retention to lead a global department responsible for credentialing strategy practitioner lifecycle optimisation and commercial growth. This role is pivotal in shaping how we deliver and scale accreditation licensing and retention processes across our global network turning practitioner enthusiasm into long-term engagement and measurable business success.Youll be the strategic connector across geographies and functions aligning Community Activation Product & Innovation Sales and Customer Success to create a seamless high-impact practitioner journey. From operational excellence to loyalty programmes youll drive initiatives that elevate practitioner experience and lifetime value.What youll doAccreditation Strategy & DeliveryOwn and evolve the global strategy for Insights Discovery Accreditation (IDA) operationsLead Faculty and Associate Consultant (AC) quality assurance partnering with Community Activation to drive continuous improvementCollaborate with Sales and Marketing to maximise fill rates minimise cancellations and boost practitioner conversionMonitor IDA pipeline performance and shape delivery approaches to meet commercial targetsPractitioner Retention & Licence RenewalDesign a global retention strategy that transforms renewal into a value-led experienceCreate high-impact post-accreditation engagement strategies that drive retention and commercial outcomesEmbed structured learning and compliance elements into scalable renewal workflowsCommercial Data & Operational ExcellenceDefine the strategic framework for practitioner data across engagement licensing and valueChampion operational clarity and excellence across the lifecycleEnsure all processes support upsell cross-sell and renewal outcomesMicro-Credentials & Product DiversificationPartner with Product & Innovation to operationalise CPD pathways and digital credentialsLead the commercial rollout of new credentialing products and technologiesLoyalty & Progression ProgrammesDesign and embed practitioner progression models (e.g. bronze/silver/gold tiers) linked to engagement and commercial goalsCross-Functional LeadershipAct as the senior matrix connector across global teamsModel best practice in cross-functional collaboration and shared accountabilityWhat Success Looks LikeIncreased IDA fill rates and practitioner growthHigher licence renewal rates and revenueStrong engagement within the first 90 days post-accreditationSuccessful launch of micro-credentials and CPD pathwaysAccurate actionable practitioner data to inform strategyHigh NPS and satisfaction across delivery experiencesClear aligned global strategy with strong stakeholder confidenceQualifications : What youll bringProven leadership in credentialing licensing or customer lifecycle strategy within learning SaaS or B2B environmentsExpertise in operational excellence data strategy and commercial optimisationExperience with digital credentialing tools and loyalty frameworksSkilled in matrix leadership and stakeholder engagement across global functionsStrategic mindset with a builders energy and a bias for actionHow youll show upCommercially focused and growth-orientedStrategic and future-facingInsightful and data-ledCollaborative and pragmaticMatrix-minded and globally fluentAdditional Information : Benefits:    37 days holidays    Annual Bonus    Private Medical Insurance/BUPA Menopause Plan    Income Protection    Pension Plan    Health Cash Plan    Life Assurance    Electric Car Scheme    Gym-flex    Employee Giving    My Advantage Employee Discounts    Critical Illness cover    Employee Assistance Program    Holiday purchase option    Flexible working Everyone is welcome at Insights. Were dedicated to creating a space where you belong that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning we will continue to foster the connections that matter to build a more inclusive culture.It is in our nature to nurture. We have developed an organisation which puts care for our people inclusion belonging and wellbeing at the heart of our approach. Were strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.We love learning. We want to be better tomorrow than we are today and were up for the journey. Unapologetically human undoubtedly individual. Colourful to our core.Read more about inclusivity at Insights via the vacancy page on our website: Work : YesEmployment Type : Full-time Key Skills Marketing & Promotions,Attorney At Law,Jni,Airlines,Art Experience: years Vacancy: 1