Operations istant

LOOKING FOR FILIPINOS OR PHILIPPINEBASED CANDIDATES

We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your active application.

Position: Operations istant
Salary:USD
Schedule: UK Time/ to be discussed

Key Responsibilities will include but not be limited to:

• Manage all live orders from order placement to delivery completed
• Contact and liaise with merchants customers and couriers in the event an order needs support
• Maintain data hygiene within our Operational tools when interacting with and managing orders
• Engage with customers and prospects to gather insights and understanding on how they perceive the platform and the service
• Manage the app’s Live Chat functionality and emails via Hubspot
• Answering incoming calls via bOnline phone system

Requirements and Tools:

• 2 years of experience in Customer Service Customer Experience Operations or Sales role
• Experience within the trades or construction industry is preferable but not required
• Experience using a CRM for tracking customer interactions client uses Hubspot
• Digitally native and comfortable using multiple webbased tools to track and manage deliveries
• Comfortable working in a highly ambiguous environment where processes are constantly reviewed to provide a more scalable business
• Good communication ss both internally with your colleagues and externally with merchants and customers
• Experience using Microsoft Office / Google Docs to a high level of proficiency