Technical Consultant

14 hours ago

Maidenhead, United Kingdom WHD Consulting Ltd. Full time

Technical Consultant (SQL) - Maidenhead - Permanent


I am looking for an analyst with experience of SQL in a support environment for a company near Maidenhead. 3 days onsite, 2 days remote.


Our engineers are our direct link to our customers. They partner with our customers to implement systems in their businesses. Our professional services team is responsible for helping each customer realize the ROI on our products through streamlined, best-practice business processes. Our product suite offers a vast array of capabilities, and the professional services team is there to help the customers put those capabilities into action.


Responsibilities:


  • Use disciplined project management methodology and tools with a high level of discretion to implement and configure increasingly larger and more complex enterprise products to solve customer business needs
  • Scoping and estimation of effort required for small and medium implementation projects
  • Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is a reference
  • Maintain a high level of customer satisfaction (based upon survey scores)
  • Troubleshoot implementation issues
  • Configure, test and refine multiple interacting system modules
  • Liaise with customer and third-party IT teams regarding connectivity (e.g. file or API-based transfer of data)
  • Understand overall technical aspects of company software, including application architecture and infrastructure
  • Increase knowledge and experience to become a subject matter expert in products and services and their application in a business environment


Skills:


  • Technical implementation experience exhibited by working independently on projects
  • Proficiency in Microsoft Office Suite, and advanced Excel skills
  • Knowledge of SQL
  • Highly motivated self-starter with a desire to solve problems and help others
  • Strong written and verbal communication skills
  • Ability to independently work as a contributing member in a high-paced and focused team
  • Ability to multi-task and prioritize tasks
  • Strong problem-solving and analytical skills with the ability to work under pressure


If this sounds of interest, please apply today.

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