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Scheduling Operations Planner

3 months ago

Yeovil, United Kingdom Service Care Solutions - Housing Full time

Job Title: Scheduling Operations PlannerSalary: £14.50 PAYE Hours: 37Type: Temporary OngoingLocation: Yeovil, BA22Start Date: ASAPAre you a detail-oriented and proactive individual with a knack for optimising schedules and improving processes? Join our client's team as a Scheduling Operations Planner, where you'll play a vital role in ensuring the efficient planning and coordination of trade operatives' workdays. Your efforts will directly contribute to increased productivity, reduced costs, and outstanding customer service.Key Duties and Responsibilities:

  • Manage multiple diaries to ensure completion of all jobs/tasks by the end of each working day.
  • Optimise the output of operatives by moving scheduled jobs among able trades, aiming for first-time resolution.
  • Deliver exceptional customer experiences for residents needing response repairs.
  • Handle unscheduled jobs and ensure emergency repairs and overdue services are completed per our SLA.
  • Communicate via phone and email with operatives, contractors, the customer experience team, and residents to resolve queries and confirm appointments.
  • Arrange and book follow-up appointments and liaise with suppliers and contractors as necessary.
  • Ensure the safety and priority of "flagged" properties based on customer needs and vulnerabilities.
  • Perform regional-specific administrative duties, including updating job stages, running reports, and processing emails and CRM contacts.

Knowledge, Skills, and Experience Required:

  • Proficiency in Microsoft Office packages (Outlook, Word, Excel, Teams).
  • Experience working in a busy office environment with reactive priorities.
  • Strong communication skills, both written and verbal, and the ability to interact with a variety of audiences.
  • Ability to work as part of a team, support team members, and manage individual tasks effectively.
  • Adherence to procedures and policies, including legal and health and safety requirements.
  • Knowledge of dealing with carded or compliance issues.

If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to