Account Manager

4 weeks ago


Camberley, United Kingdom Phoenix51 Full time

Salary: up to £30k per annum (depending on experience) + bonus

Location: Camberley, hybrid working


  • Company pension contribution
  • Hybrid working
  • 24 days annual leave + Bank Holidays
  • Extra day off on your birthday
  • Performance-Related Bonus


About Licensing School:


Licensing School provides a fresh approach to learning and understanding the complexities of Microsoft licensing. As experts in the field, we are dedicated to simplifying the rules and empowering our customers to make informed decisions when purchasing Microsoft software and services. By providing clear, up-to-date resources and impartial advice, we help clients navigate the ever-evolving world of Microsoft licensing.


The Role:


As a Customer Success Manager, you will play a pivotal role in nurturing and expanding our relationships with existing clients. You will serve as the primary point of contact for key accounts, ensuring customer satisfaction, managing contract renewals, and identifying opportunities to grow business within our current client base. Your focus will be on fostering strong, long-term relationships while helping clients navigate the intricacies of Microsoft licensing.


Key Responsibilities:


  • Build and maintain strong, long-lasting relationships with clients
  • Serve as the main contact for a portfolio of key accounts
  • Proactively manage contract renewals and mitigate potential risks
  • Identify upselling and cross-selling opportunities within existing accounts
  • Collaborate with the sales team to develop account growth strategies
  • Monitor and enhance customer satisfaction, addressing any concerns quickly
  • Provide insights to improve customer retention and satisfaction
  • Prepare regular reports on KPIs, including renewal rates and account growth


Skills & Desire Skills & Competencies (not essential):


  • 1-2 years of experience in a customer-facing or sales role, ideally in the technology sector
  • Familiarity with Microsoft products and licensing models (training provided)
  • Excellent communication skills and ability to build relationships at all levels
  • Strong negotiation, conflict resolution, and problem-solving skills
  • Proficiency in CRM systems and data analysis tools


Personal Attributes:


  • Customer-centric with a passion for exceptional service
  • Proactive, results-driven, and adaptable in a fast-paced environment
  • Eager to continuously learn and grow in the world of technology and licensing
  • Strong emotional intelligence and the ability to build rapport quickly
  • Ethical, focusing on long-term relationships and sustainable growth


Why Join Us?


This is a fantastic opportunity to be part of a forward-thinking team, helping clients navigate the ever-evolving world of Microsoft licensing. If you’re proactive, customer-focused, and ready to grow in an exciting industry, we want to hear from you


Hiring Process:


Licensing School has teamed up with Phoenix51 to find exceptional talent to join their growing team, and we’re excited to help you take the next step in your career


At Phoenix51, we believe that recruitment should be about showcasing your abilities, not just what’s on your CV. Our innovative process is designed to give you the platform to shine. You’ll start with a one-way recorded video or telephone screening, where you can highlight your skills in your own time. If successful, you’ll move on to a virtual, competency-based interview with one of our friendly recruiters, giving you the chance to really show what you’re made of.


And that’s just the beginning If you impress us during the interview stage, you’ll be invited to an exciting, all-day assessment event in London. This is where you’ll meet the fantastic Licensing School team, get to know your potential future colleagues, and experience firsthand what it's like to be part of the Licensing School family.


It’s a dynamic, engaging process that’s all about you and your potential Are you ready to take the challenge and show us what you’ve got?


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