French Speaking Customer Service Advisor

7 days ago

Lichfield, United Kingdom People Solutions Group Limited Full time

French Speaking Customer Service Advisor

Monday - Friday: 8.00AM - 5.00PM

Annual Salary of £29,000

What's in it for me?

People Solutions are currently recruiting for a  French Speaking Customer Service Advisor to join our well-established client based in Shenstone, Staffordshire. This is a fantastic opportunity offering great benefits and an excellent annual salary for the right candidate.

What are the benefits?

  • Company-wide training programme
  • 25 days holiday, plus bank holidays
  • Life insurance at three times salary
  • Generous contributory pension scheme

Day to Day Duties

  • Manage and respond to incoming calls, emails, and on-line chats - French Language
  • Strive to deliver world class customer service
  • Develop technical and product knowledge
  • Manage customer order portals, pricing updates and export administration

Essential Skills

  • Fluency in spoken and written French as you will be liaising with French Nationals who speak French as their first language
  • Assisting French Nationals with the ordering of our client's products
  • Experience in a telephone-based customer service role
  • Excellent communication skills with a calm, composed manner with a positive, ‘will-do’ attitude
  • Customer Relationship/customer account management experience
  • Experience in handling technical or product related customer queries
  • Excellent attention to detail and accuracy
  • An eagerness for problem solving, improvements and delivering solutions
  • Confident IT skills including MS office
  • Comfortable with occasional travel between sites in Staffordshire

Desirable Experience

  • Previous experience working in a fast paced contact centre would be beneficial.

What training is provided?

  • Training provided but essential to be fluent in French Language

Contact

Apply today by clicking below

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