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Linen Room Supervisor
4 weeks ago
Join us as a Linen Room Supervisor at The Dorchester Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 and Hotel of the year London at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are proud to have the absolute best people in the industry.
When you join us as a Linen Room Supervisor at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.
What youll do
As a Linen Room Supervisor, you'll enjoy your work and take pride in delighting our guests and colleagues:
- You will manage the operations of the linen room, ensuring proper inventory control, distribution, and collection of linens and uniforms.
- You will supervise staff, maintain quality standards, and coordinate with laundry services to ensure timely processing.
- You will also handle record-keeping, cost control, and compliance with health and safety regulations.
The items shared are the essence of a day in the life of a Linen Room Supervisor, but well make sure you are provided with specifics on how we care for our hotel.
The operational hours of work are shift-based and may be subjected to change. These currently set as:
Monday to Sunday: 11AM 7.30AM
What youll bring
Essential Skills and Experience
- Staff Shift Management -Ensure all team members are present and working according to the rota.Address any discrepancies or absenteeism to the line manager immediately.
- Daily Preparations - Cleaning Rags: Prepare sufficient rags for cleaning every day. Staff Towels: Ensure staff towels are prepared and distributed daily.
- Record Keeping and MonitoringReview and verify the following records daily:
- Oven Cloths Log Sheet: Ensure uniform room attendants maintain this sheet for stock management daily.
- Linen Room Monthly Cleaning Checklist: Verify that the checklist is completed.
- 45 Park Lane Napkins - Laundry List: Confirm accuracy and completion.Follow-up: If any record is incomplete, address the issue with the responsible linen porter promptly. - RFID Device Management - Ensure the RFID hand-held device is fully charged as a backup for linen counting if the RFID cabin is non-operational.
- Linen Room OrganizationMaintain a tidy and organized linen room, ensuring:
- Bathrobes are categorized by size and age on designated shelves.
- All linen is neatly arranged on shelves.
- Non-property linen is identified and reported to the line manager. - Linen Trolley Management - Organize new linen trolleys with clear labels indicating contents (e.g., quantity and types of linen). Check for soiled linen trolleys left behind daily, contacting the external laundry service if necessary.
- Projects and Investigations - Take ownership of assigned projects, investigations and other tasks, ensuring timely and thorough completion as directed by the line manager.
Preferred Skills
- Rejected Linen Management- Sorting: Sort all rejected linen and flag unusual patterns or anomalies.
- Reporting: Prepare and submit a ripped linen report every two weeks.
- Discarding: Discard rejected linen in accordance with its status using the RFID cabin. - Soiled Bedding and Supplier Coordination - Monitor soiled bedding for Donau Express. Contact the supplier if the trolley is full to arrange collection. Transfer clean bedding to the linen room and inform the HSK office for collection.
- Uniform Room Coverage - Cover uniform room attendants during lunch and dinner breaks, handling duties such as: Accepting private uniforms for laundry, recording uniform pickups in the Spot system, maintaining clean uniform racks.
- Linen Cupboard Checks - Inspect floor linen cupboards daily around 5:00 PM. Address any shortages of clean linen or excess dirty linen with the linen porter immediately.
- New Staff Supervision and Training - Shadow new staff members to ensure they are supervised during their initial training period. Provide hands-on training and support until the new staff member demonstrates confidence in performing their duties independently. Regularly review the progress of new staff and address areas for improvement to prevent mistakes. Offer constructive feedback and encouragement to build competence and confidence in their role.
What youll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email so that we can discuss how we can support you through this process.
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