Team Leader

5 days ago

Leeds, United Kingdom Page Personnel Secretarial & Business Support Full time

We are currently looking for a Team Leader to join a legal team in Leeds

This is an exciting opportunity for someone to join an excellent team and to join a business that will invest in you from day one and offer an excellent progression and development plan

If you are looking for a company that can offer your security alongside further opportunities and where you will manage an established team then this could be the role for you

Client Details

We are currently looking for a Team Leader to join a legal team in Leeds

This is an exciting opportunity for someone to join an excellent team and to join a business that will invest in you from day one and offer an excellent progression and development plan

If you are looking for a company that can offer your security alongside further opportunities and where you will manage an established team then this could be the role for you

Description

As a Team Leader you will be managing a department of 15 within a Contact Centre Based Environment.

The business are within the Legal Sector you will be working in a regulated professional services environment please see below some of the duties involved.

Within the role you will be motivating and supporting the team ensuring service level agreements are being exceeded.

You will be first point of contact for assistance and guidance providing coaching and listening in to calls.

The role will also be working closely with the learning and development team supporting training and the recruitment process.

You will be extremely hands on with the team and handling escalations and complaints when required.

Profile

Previous team leader and customer management experience

Passionate about delivering the best level of customer service

Experience of working in a Contact Centre

Able to manage a high workload in a busy environment

The ability to drive several projects and be results driven

Excellent people management skills

Job Offer

Salary of up to £32000 dependant on experience+ reputable organisation within the Legal Sector+ fantastic progression and development+ great team and culture+ superb offices+ central location+ fabulous on site faciilities+ no shift patterns or weekends+ excellent benefits+ immediate interview- apply now to avoid disappointment

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