Supervisor

The A&M Mission: Were more than just a jewellery brand were on a mission to revolutionise the jewellery experience.Our Values & Culture: At A&M our values arent just words - theyre the heartbeat of how we show up every single day.Grow Together. Celebrate Each Other. Break All Boundaries.Were a company fuelled by growth recognition and pushing beyond the expected. We move fast think big and believe that progress is a shared journey. We champion one anothers wins and show up with support when it counts - because when one of us grows we all do. If youre inspired by collaboration driven by curiosity and energised by celebrating others youll thrive here at A&M.Location: Cambridge UK. Hours: 32 hours per week.Salary & Benefits: 22400 commission. See more on our benefits here.Our Commitment: Sustainability starts with us. From community work caring for our suppliers and educating and supporting our team. See our commitments here.Were excited to open our very first store in the heart of Cambridge early next year. This is another exciting milestone in our growth and expansion journey and were looking for a team that live and breathe our values and are ready to create unforgettable in-store experiences for our A&M communityThe Supervisor Mission:You are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.How youll drive success:Experiential RetailInspire and empower your team to truly Host from the Heart - guiding them to radiate warmth be fully present take ownership of every interaction and bring intention to the smallest moments. Youll create a space where every individual and customer feels genuinely seen valued and cared for.Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions leading a centre of innovation and experimentationBe the expert in product knowledge to drive sales and inspire the teamUse your creativity to set team challenges to create an engaging interactive experience in storeTrack and measure sales results throughout the day being adaptable and flexible to stay on trackInspirational Team ManagementPartner with your Store Manager & Assistant Store Manager to provide the support mentorship coaching and guidance that the team need to truly flourish and grow in their rolesA clear and confident communicator youre comfortable with delivering feedback to your team at all levels in the momentRecognise and celebrate team achievements and identify development opportunities in the team feeding these observations back to your management teamCultivate an environment of open communication collaboration and mutual supportOperational & Brand Loyalty ExcellenceEnsure the store consistently meets or exceeds company standards for cleanliness organisation and visual merchandisingEffectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environmentEnsure the team are actively opting customers into our loyalty programme to build a loyal regular customer base for the storeWhat youll need to thrive:A values champion and brand ambassador our values must resonate deeply with youYou radiate positivity & enthusiasm and inspire the people around youThis role is suitable for anyone with Supervisor experience in a storeAbility to assist in developing and mentoring a high-performing team to create an environment fostered by learning growth and developmentStrong problem-solving abilities with the capacity to anticipate and respond effectively to changeYoure always looking for a better way to do things and are naturally curious in everything you do and every conversation you haveThe Interview Process and Candidate ExperienceLife Story & Values - a 30 min video call with our Talent Team for us to get know each other better asking questions inspired by our three core valuesSWOT Analysis - youll present a SWOT analysis for the store youre applying to and share this with your Area Manager in personIn-Store Experience Interview - a chance for you to experience life as a Supervisor in an A&M store with our Head of RetailFeedback: Were committed to creating the best candidate experience we can for you. Youll receive feedback over the phone or email at every stage in the process once youve had an interview so that we can set you up for success and help fuel your growth. Key Skills Restaurant Experience,Customer Service,Hospitality Experience,Management Experience,Mediation Experience,Guest Services,Merchandising,Experience with Children,Leadership Experience,Mentoring,Supervising Experience,Neonatal Ventilator Employment Type : Full Time Experience: years Vacancy: 1