Implementation Business Analyst

Job title: Implementation Business Analyst Department: Commercial Location: Peterborough hybrid working available 3 days per week in the office once training is complete. Hours: 37.5 hours per week Salary: Competitive **This is a secondment opportunity to cover maternity leave. The role is expected to start as soon as possible and last until approximately mid 2026.**Were looking for a Implementation Business Analyst to be part of our success story.**Listed in the 2022 Sunday Times 100: Britains fastest-growing private companies. **Great career development opportunities grow with us. About the roleAs a part of the Implementation team the Implementation Business Analyst will perform analysis system configuration and testing tasks to support the implementation of new clients for our soppsopp brand as well as make changes to the services for existing clients. A seamless experience is paramount for both the client and our internal stakeholders and the Implementation Business Analyst will work throughout the Implementation Lifecycle to ensure our services and processes meet client and business needsKey responsibilitiesAnalysis of client requirements internal processes configurable system setup and functionalityCapture and document client requirements during the Pre-Implementation phaseEnsure all applicable options and data requirements are explored with the client to enable the client to provide all information in line with our internal requirements Work with the client and our internal teams to design the configuration and set up of our services as well as our processes Identify requirements where IT development would be requiredCreate clear detailed & unambiguous requirements process documentation and flows for the clients and internal teamsConduct impact analysis of proposed changes to existing processesOwn and execute test plans for all configuration and set up to ensure we deliver to the highest qualityIdentify opportunities to increase automation through configuration and set upSupport the Implementation Manager throughout the Lifecycle of the Implementation project by representing the client requirements and our solution in project discussionsContribute to project planning and actively participate in all Project Working Group meetings flagging potential risks and any challenges with deliverySupport internal colleagues and the clients with training and communications to enable operational readiness in advance of going liveSupport the wider AGL Organisation and the Head of Implementation with project related Business Analysis system configuration and testing tasks as requiredPotential to travel (albeit infrequently) to our other main office in Halifax our other sites or client sites. Skills and experienceBusiness Analysis experience covering processes operations contact centre technology client services and testing 3 years desiredStrong Business Analyst skills and ability to use a variety of analysis design and documentation techniquesStrong communication skills and able to present requirements and processes to prospective clients during the sales processexisting clients and internal teamsGood Microsoft Office skills (especially Excel Word PowerPoint) and skills with process mapping softwareCollaborative team working approach and ability to build strong relationships both in person and remoteHardworking and can-do attitude able to work in a fast-paced environment over multiple client Implementation & Change projects concurrentlyAble to work under minimal direction in line with the Implementation Lifecycle and FrameworkLogical analytical with strong attention to detail and problem-solving skillsSolution-orientated and always looking to deliver for our clients and internal stakeholdersAccident Management industry experience desired but not essentialExperience of implementation/onboarding new clients and changing services to existing clients in a project environment preferredExperience of working with clients and prospective clients preferredBusiness Analyst professional qualifications preferred or ability to demonstrate experience performing these skillsBenefits33 days holiday (including bank holidays)Personal health cash plan claim back the cost of things like dentist and optical check upsEnhanced maternity / paternity / adoption / shared parental payLife assurance: three times basic salaryFree breakfasts and fruitBirthday surprise for everybodyWhat you can expect from usAt Activate Group looking after team members is a major priority. Whether youre at our smart Halifax or Peterborough offices one of our AAR sites or working from home well make sure you have all the support you need to succeed.From benefits that put your health and wellbeing first to impressive rewards for our employee of the month and little perks like free fruit and cereal well go out of our way to show how much we appreciate you.A bit about usNamed by the Sunday Times as one of the UKs 100 fastest-growing private companies we employ more than 700 team members nationwide.We work with some of the UKs largest fleets and insurance companies supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process repairing vehicles at our own Activate Accident Repair body shops and through a UK-wide network of independent repair partners.Want to know what its like to work with us Take a look at our purpose and values. They define who we are and how we work with team members customers and suppliers:Purpose: Make someones bad day betterValues:Make it happen Be accountable. Take the initiative work fast and do a great job.Strive for better Be bold. Challenge the norm make small improvements often.Win together Be a team-player. Win together learn together respect each other.Required Experience:IC Key Skills SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills Employment Type : Contract Experience: years Vacancy: 1