ITSM Technical Consultant - (ManageEngine / Solarwinds)

Overview

Lucid Support Services are seeking a talented ITSM Consultant, ASAP for a 6-month Contract, with opportunity to extend.

This role will require the successful candidate to be onsite in Cambridgeshire for 2 Days per week

The ideal candidate will be responsible for managing and maintaining the deployment, configuration, and patching of Manage Engine software.

Responsibilities

• Manage and maintain the deployment and configuration of Manage Engine software
• Perform patching and updates to ensure the security and reliability of the environment
• Document all processes and procedures related to Manage Engine software
• Collaborate with the technical team to troubleshoot and resolve any issues related Manage Engine software
• Provide training and support to end-users as needed

Qualifications

• Proven experience in managing and maintaining Manage Engine software
• Strong knowledge of patching, deployment, and configuration best practices
• Excellent documentation skills
• Ability to work effectively in a team environment
• Strong communication and interpersonal skills

Day-to-day

• Review and implement patch management strategies
• Coordinate with other teams to ensure successful software deployment
• Document all configurations and changes made to the Manage Engine software
• Collaborate with the technical team to troubleshoot any issues that arise
• Provide support and training to end-users on Manage Engine software usage

If this looks of interest, please apply for the full details.