CSI Manager

2 weeks ago

Corsham, United Kingdom FryerMiles Recruitment Remote Work Freelance Full time

IT Continual Service Improvement (CSI) Manager - £490 per day outside IR35 (Hybrid, Corsham)

APPLICANTS MUST HOLD ACTIVE SC SECURITY CLEARANCE.

Job Description:

The main purpose of the Continual Service Improvement role is to use methods from quality management to learn from past successes and failures. Continual Service Improvement aims to continually improve the effectiveness and efficiency of IT processes and services.

Key outputs of the role are to:

  • Own and communicate the CSI vision throughout the IT Supply Chain.
  • Provide overall direction and guidance for improvement objectives.
  • Work with all other areas of Service Management (Service Owners, Product Owners, Process Owners and Managers, etc) to identify and manage the improvement plan (identify improvements, review & prioritise improvements, build improvement plans, drive the implementation of improvement plans).
  • Where feasible, look to recommend / utilise appropriate tooling to gather data and ensure that they are configured effectively.
  • Ensure the right governance is in place for all improvement initiatives.
  • Focus on operational and performance insight, trend analysis to facilitate improvement of new or existing services.
  • Driving and managing the implementation of Continual Improvement Plans for process areas, focussing on Supplier Management and Service Level Management & Reporting as initial priorities.
  • Work closely with others to provide governance, transparency, and accountability on tracking & reporting on service maturity (CSI model).
  • Working alongside the Service Manager to perform regular health checks of the IT services by seeking opinions/perceptions of the key stakeholders.
  • Review, analyse, prioritise, and make recommendations on improvement opportunities in each service lifecycle stage.
  • Identify and implement specific activities to improve IT service quality and improve the efficiency and effectiveness of the enabling ITSM processes.
  • Integration, review and validation of Continual Improvement Policy and Framework to deliver a consistent improvement experience.
  • Visibility and management of delivery components to identify where efficiencies can be made.

Skills and Experience:

  • Experience of working in a mature ITIL compliant environment.
  • Detailed understanding of IT Service Management, both within the development life cycle and in service delivery.
  • Service improvement planning strategies.
  • Good virtual team management experience.
  • Previous operational experience.
  • Working knowledge of Remedy is desirable especially relevant to reporting.
  • In depth reporting experience via industry standard toolsets (examples – Excel, PowerPoint, PowerBI).
  • Good understanding of IT infrastructure environment(s).
  • Experience of CSI objective definition, baselining of measurements, data collection, processing, analysis, presentation thereof and implementation of suggested improvements.
  • ITIL v3 or 4 Foundation certificate required.

IT Continual Service Improvement (CSI) Manager - £490 per day outside IR35 (Hybrid, Corsham)

  • CSI Manager

    1 month ago

    Corsham, United Kingdom FryerMiles Full time

    IT Continual Service Improvement (CSI) Manager - £490 per day outside IR35 (Hybrid, Corsham) APPLICANTS MUST HOLD ACTIVE SC SECURITY CLEARANCE. Job Description: The main purpose of the Continual Service Improvement role is to use methods from quality management to learn from past successes and failures. Continual Service Improvement aims to continually...

  • CSI Manager

    1 month ago

    Corsham, United Kingdom FryerMiles Full time

    IT Continual Service Improvement (CSI) Manager - £490 per day outside IR35 (Hybrid, Corsham)APPLICANTS MUST HOLD ACTIVE SC SECURITY CLEARANCE.Job Description:The main purpose of the Continual Service Improvement role is to use methods from quality management to learn from past successes and failures. Continual Service Improvement aims to continually improve...

  • CSI Manager

    1 month ago

    Corsham, Wiltshire, United Kingdom FryerMiles Full time

    IT Continual Service Improvement (CSI) Manager - £490 per day outside IR35 (Hybrid, Corsham) APPLICANTS MUST HOLD ACTIVE SC SECURITY CLEARANCE. Job Description: The main purpose of the Continual Service Improvement role is to use methods from quality management to learn from past successes and failures. Continual Service Improvement aims to continually...

  • CSI Manager

    1 week ago

    Corsham, Wiltshire, United Kingdom FryerMiles Full time €490

    IT Continual Service Improvement (CSI) Manager - £490 per day outside IR35 (Hybrid, Corsham) APPLICANTS MUST HOLD ACTIVE SC SECURITY CLEARANCE. Job Description: The main purpose of the Continual Service Improvement role is to use methods from quality management to learn from past successes and failures. Continual Service Improvement aims to continually...

  • Dispute Resolution Manager with Immediate Start

    2 months ago

    Corsham, Wiltshire, United Kingdom Bangura Solutions Limited Full time

    Incident Manager - DV Clearance, OSM, Service Ops, GOSCC, CSI, Bangura Solutions This website uses cookies to ensure you get the best experience on our website. Change & Digital Transformation, Development and Integration Contract Type: Contract Contract Length: An exciting opportunity has become available with our prestigious client who is a...

  • Change Manager

    3 weeks ago

    Corsham, Wiltshire, United Kingdom Bangura Solutions Limited Full time

    Change & Digital Transformation Hybrid Working Contract Type: Contract Government Contract Length: Location: Corsham, Wiltshire, Hybrid – 3 days in office per week An exciting opportunity has become available with our prestigious client who is a prominent government department. Hold MSPs to account in accordance with the contracted schedules...

  • Customer Experience Representative

    7 days ago

    Corsham, United Kingdom DXC Technology Full time

    Job Description: About DXC Delivering eXcellence for our Customers and Colleagues DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise...

  • Customer Service Representative

    5 days ago

    Corsham, Wiltshire, United Kingdom DXC Technology Full time

    About DXC Delivering eXcellence for our Customers and Colleagues DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive...

  • Customer Experience Representative

    5 days ago

    Corsham, Wiltshire, United Kingdom DXC Technology Full time

    About DXC Delivering eXcellence for our Customers and Colleagues DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive...