Complaints Handler
3 weeks ago
Home Claims Property Complaint Handler Remote First Working Financial Services. Lorien's leading Insurance Client is looking for several Complaints Handlers to join them on an initial 6month contract. This role is looking for people who have experience within customer service, specifically complaints handling within Home and Property sectors. As a case handler, responsible for home claims property complaints, you'll own the problem and use your analytical skills to investigate and gather evidence on what's happened. Speaking up and asking questions, whilst remaining impartial, will help you determine what the right resolution is. And doing all of this, in an efficient and prompt way, within regulatory guidelines, will help get things back on track for our customers. What you'll be doing: Achieve good outcomes for your customers that are right first time, whilst adhering to all FCA Consumer Duty and regulatory requirements, and ensure that these are in line with our assurance handling requirementsTake the initiative by being relentless in solving problems, making thorough investigations including understanding the customer impact and any vulnerability, to support you making informed decisions on what is right for both the customer and the companyFollow our problem handling standards including evidencing and ...
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Complaints Handler
2 days ago
Edinburgh, United Kingdom Diligenta Full time**Salary**: From £28000-£28000 **Complaints Handler - Remote 6 months FTE**: At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they...
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Complaint Handler
4 days ago
Edinburgh, United Kingdom Diligenta Full time**Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after investigating their issues. With multiple positions available due to our growing partnership with Standard Life, you'll enjoy flexible...
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Complaint Handler
2 weeks ago
Edinburgh, United Kingdom Diligenta Full time**Salary**: From £25,000-£30,000 per year **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after investigating their issues. With multiple positions available due to our growing...
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Complaint Handler
6 days ago
Edinburgh, United Kingdom Diligenta Full time**Salary**: From £25,000-£30,000 per year **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after investigating their issues. With multiple positions available you'll enjoy flexible working...
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Complaint Handler
2 weeks ago
Edinburgh, United Kingdom Diligenta Full time**Complaint Handler - Edinburgh Lloyds Banking Group** Starting at £25,000 per year** **Monday-Friday** **Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm** **Fountainbridge, Edinburgh,** **EH3 9PE** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services...
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Complaints Handler
6 days ago
Edinburgh, United Kingdom Diligenta Full time**Complaints Handler - Edinburgh Lloyds Banking Group** Starting at £25,000 per year** **Monday-Friday** **Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm** **Fountainbridge, Edinburgh,** **EH3 9PE** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services...
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Complaints Handler
2 weeks ago
Edinburgh, United Kingdom Diligenta Full time**Complaints Handler - Edinburgh Lloyds Banking Group** Starting at £25,000 per year** **Monday-Friday** **Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm** **Fountainbridge, Edinburgh,** **EH3 9PE** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services...
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Customer Complaints Advisor
4 days ago
Edinburgh, United Kingdom Search Consultancy Full timeCustomer Complaints Handler 24,000-25,200 Are you looking to work for a company who truly believes in what they do? If you are someone who enjoys making a difference and providing excellent customer service then the role of Customer Complaints Handler could be for you. My client focuses on tackling fuel poverty and providing support to the wider...
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Complaint Handler
4 days ago
Edinburgh, United Kingdom Diligenta Full time**Salary**: From £25000-£28779 **Summary of the role**: Job Reference: Dgenta02142 Role Grade: A5 Location: Edinburgh Our customers' needs are rapidly evolving and via Consumer Duty the FCA is also increasing the bar. The complaint role is about listening, responding, anticipating those needs, and using your networking skills to reach fair outcomes for...
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Complaint Handler
4 days ago
Edinburgh, United Kingdom Diligenta Full time**Summary of the role** Job Reference: Dgenta02142 Role Grade: A5 Location: Edinburgh Our customers' needs are rapidly evolving and via Consumer Duty the FCA is also increasing the bar. The complaint role is about listening, responding, anticipating those needs, and using your networking skills to reach fair outcomes for our customers. If you want to...
