Oracle Application Support Analyst

6 days ago


Sevenoaks, United Kingdom FM Conway Careers Full time

FM Conway has an exciting opportunity for a Oracle Application Support Analyst to join our IT Team. You will play a key part in providing Oracle eBusiness Suite application maintenance and support services to users of FM Conway's business systems and to the IT function. This is a full time, permanent position based from our head office in Sevenoaks.

The duties of the Application Oracle Application Support Analyst will include:

- Providing application configuration and maintenance on FM Conway's Oracle systems

- Delivering support to Oracle business users by investigating and resolving application errors, data discrepancies and queries

- Working with other team members and company departments to ensure the integrity of the system is maintained by liaising with appropriate vendors, users and the IT Team

- Receiving and prioritising requests for support using the IT ticketing system, provide 2nd and 3rd line support for Oracle eBusiness Suite applications

- Progressing changes and enhancements following change management principles through the development cycle, including execution and documentation of testing, documentation of procedures and user support

- Monitoring applications, record problems and identify performance trends

- Supporting the Business Transformation team in the implementation of new business application software or new releases of existing business software



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