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Senior IT Support Engineer

2 months ago

Worcester, United Kingdom IMT Resourcing Solutions Full time
Job Title: Senior IT Support EngineerLocation: WorcesterSalary: Up to £35,000Are you an experienced IT Support Engineer with a passion for delivering top-notch service in a dynamic MSP environment? If so, we have an exciting opportunity for youAbout The Role:My client is a leading Managed Service Provider (MSP) based in Worcester, committed to providing exceptional IT support and services to a diverse range of clients. The team is driven by a shared goal of delivering innovative solutions and maintaining the highest standards of customer service.The Role:As a Senior IT Support Engineer, you will be responsible for providing advanced technical support to our clients, troubleshooting complex issues, and ensuring the smooth operation of their IT infrastructure. You'll be a key player in our team, mentoring junior engineers and taking the lead on challenging projects.Key Responsibilities:
  • Provide 2nd and 3rd line support for a variety of IT issues, both remotely and on-site.
  • Manage and resolve complex technical issues across multiple platforms, including Windows Server, Office 365, networking equipment, and cloud services.
  • Perform proactive maintenance and monitoring of client systems to prevent potential issues.
  • Collaborate with clients to understand their needs and provide tailored IT solutions.
  • Lead and participate in IT projects, including system upgrades, migrations, and deployments.
  • Document technical processes and create knowledge base articles for internal use.
  • Mentor and guide junior engineers, fostering a culture of learning and professional development.
What We're Looking For:
  • Proven experience working in a Managed Service Provider (MSP) environment is essential.
  • Strong technical knowledge in Windows Server, Office 365, networking, and cloud technologies.
  • Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Exceptional customer service skills with a focus on delivering high-quality support.
  • Experience with remote support tools and ticketing systems.
  • Ability to work independently and manage multiple tasks in a fast-paced environment.
  • Strong communication skills, both written and verbal.
  • Relevant IT certifications (such as CompTIA A+, Microsoft Certified Professional, etc.) are a plus.
What We Offer:
  • Competitive salary up to £35,000, depending on experience.
  • Opportunities for professional development and career progression.
  • A collaborative and supportive work environment.
  • Flexible working arrangements and a healthy work-life balance.
  • Regular team events and a positive company culture.
If you're ready to take the next step in your IT career and join a forward-thinking MSP, we want to hear from youRecruiter: Callum Thompson