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Field Service Engineer

2 months ago

Manchester, United Kingdom RBW Consulting Full time

Field Service Engineer – UK

£45-55,000 salary DOE

Location: United Kingdom (Home-based with UK-wide travel)


Are you a hands-on technical expert with a passion for delivering exceptional customer service? Do you enjoy the challenge of diagnosing and resolving complex technical issues in real-time? If so, we have a great opportunity for you to join a growing team as a Field Service Engineer in the UK.


Field Service Engineer Role


As a Field Service Engineer, you will be the go-to technical specialist for our customers across the UK. Your role will involve installing, maintaining, and repairing their advanced electro-mechanical Scientific Instruments, ensuring they operate at peak performance. You'll be the face of their company, building strong relationships with customers, providing expert support, and helping them get the most out of their platform.


Key Responsibilities:


  • Perform on-site installations and commissioning of [specific products/systems].
  • Conduct routine maintenance, troubleshoot issues, and perform necessary repairs to ensure optimal system performance.
  • Provide hands-on training to customers, ensuring they are confident in using our equipment effectively.
  • Offer on-site and remote technical support, addressing customer inquiries and resolving technical challenges promptly.
  • Maintain accurate records of service activities, including installation reports, maintenance logs, and customer communications.
  • Build and maintain strong relationships with customers, ensuring their satisfaction and fostering long-term loyalty.
  • Collaborate with the internal engineering and product teams to provide feedback for product enhancements and improvements.


Field Service Engineer Requirements:


  • A relevant qualification in either Mechanical or Electronics Engineering
  • Proven experience in a field service role, with hands-on expertise in working on complex scientific instrumentation/capital equipment
  • Strong diagnostic and troubleshooting abilities, with a proactive approach to solving technical issues.
  • Excellent communication and interpersonal skills, with a commitment to delivering outstanding customer service.
  • Willingness to travel extensively across the UK, with occasional overnight stays.
  • A valid UK driving license is essential.


What We Offer:


  • Career Development: Opportunities for professional growth and development within a leading global organization.
  • Autonomy: Enjoy the independence of managing your own schedule and making on-the-spot decisions in the field.
  • Competitive Compensation: Attractive salary package, including performance bonuses, health benefits, and a fully equipped company van.
  • Supportive Culture: Join a team that values innovation, collaboration, and dedication to customer success.
  • Work-Life Balance: Benefit from a flexible working arrangement that allows you to balance work with personal commitments.


Apply Now


If you're a technical expert with a passion for customer service and you're ready to take your career to the next level, please apply right away