Technical Integration Engineer
1 day ago
Job Description
How You'll Make an Impact
Epsilon's Digital Media Solutions practice helps marketers enhance the effectiveness of their complex digital marketing programs by being industry leaders and SMEs at the intersection where offline and online data comes together.
The Technical Integration Engineer position offers a unique blend of engineering, consulting, and technical project management responsibilities. This role demands a broad range of technical skills, solution design capabilities, and a deep curiosity about how systems function and why. You will have the opportunity to tackle complex technical challenges, collaborating with various Epsilon engineering teams to gain an in-depth understanding of ad serving and contribute to system enhancements.
As a Technical Integration Engineer, your role encompasses providing technical support, designing innovative solutions to meet business objectives, driving innovation through technical expertise, and resolving customer-impacting technical issues. You will collaborate with multiple technical teams to prototype and implement new ideas. Additionally, you will be client-facing, participating in high-priority client calls as a technical liaison, and serving as a subject matter expert or facilitator as needed, with a specific focus on EMEA and APAC regions while supporting international clients and internal responsibilities.
What You'll Achieve
Essential Functions and Responsibilities:
- Support the technical integration of some of the largest online companies into the Epsilon system by designing, developing, implementing, and testing technical solutions based on business requirements.
- Collaborate and guide cross-functional teams globally, with a focus on EMEA and APAC regions, as a technical subject matter expert through integration projects involving multiple stakeholders while managing competing priorities.
- Provide escalation support to troubleshoot 3rd party discrepancy investigations (impression, click, viewability, etc.), ad rendering issues, delivery issues, and website tagging issues, ensuring resolution for each issue.
- Train and communicate technical topics to both technical and non-technical multinational audiences.
- Identify and assist in developing enhancement opportunities and best practices across the enterprise through innovation, automation, and knowledge sharing.
- Work with internal and external cross teams globally, including engineering, analytics, account management, product management, and sales.
- Oversee troubleshooting issues impacting the team and drive them to resolution.
Who You Are
Knowledge, Skills and Abilities:
We are seeking a highly motivated, detail-oriented professional with excellent communication skills to support the needs of the Technical Integration Engineering team at Epsilon. The ideal candidate for this position should demonstrate the following skills.
- Self-starter, able to keep up with industry trends.
- Excellent communication and client-facing skills, capable of conveying technical concepts to a non-technical audience.
- Strong attention to detail and track record delivering high-quality results.
- Exceptional troubleshooting skills, adept at researching and resolving complex and unknown issues.
- Strong command of SQL.
- Intermediate level of programming skills with hands-on experience with JavaScript and HTML.
- Knowledge of networking concepts and tools such as Chrome Debugger and HTTP Proxy applications such as Charles/Fiddler Proxy.
- Familiarity with scripting such as BASH, Python, and PHP, and experience in mobile app development is a plus.
- Experience in the digital marketing industry a plus, particularly in display, mobile, and affiliate spaces.
Education and Experience:
- Bachelor's degree in computer science, Management Information Systems (MIS), or equivalent experience.
- 3+ years of experience in a technical or similar role.
Additional Information
Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools, and passion to do epic things together-for our clients, for consumers, and for our community.
Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package, and endless opportunities to advance your career.
We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.
As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to neurodiversity, and maternity, marriage and civil partnership or belief. We are committed to providing reasonable adjustments for candidates in our application process.
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