Electronics / Electrical - Technical Support Engineer

4 weeks ago

West Midlands, United Kingdom Tritium® Full time

Electronics / Electrical - Technical Support Engineer


  • Fast charging everywhere: help the world transition to e-mobility
  • Opportunities to diversify and expand your career
  • Engineered for the future of transportation


About Tritium


Join Tritium, a leader in advanced DC fast charging infrastructure for electric vehicles.


Recently acquired and revitalised under new ownership, Tritium is dedicated to leading the charge in the evolving EV industry. Our state-of-the-art technology empowers public and fleet customers to charge their electric vehicles seamlessly, anywhere and anytime, accelerating the global transition to sustainable transportation.


As we embark on this new chapter, we're seeking passionate individuals to join our mission of electrifying transportation. At Tritium, you’ll find a collaborative culture that values creativity, teamwork, and individual excellence. Our commitment to innovation, sustainability, and strong partnerships drives us to deliver a superior charging experience.


If you’re ready to help shape the future of sustainable transportation and make a meaningful impact, explore our career opportunities. Join Tritium and be a part of the transformation in the EV charging industry.


About the role


This position reports directly to the Technical Support Manager – Europe at Tritium and is based in the Midlands in the UK.


The Technical Support Engineer is responsible for providing Global support to Tritium Service Level Agreement (SLA) Customer and product users. You will be required to diagnose and troubleshoot technical issues in a timely manner, which at times may require travel for on-site support. You will assist with on-site installations, repairs, testing and commissioning whilst building ongoing relationships with customers. It is expected that you will be a team player who can work collaboratively within a SLA team and a strong Field Services Team, or autonomously as required.


Key responsibilities for this role include, but are not limited to:


  • Support customers globally through phone and online systems in a timely manner.
  • Maintain relationships with clients by providing support, information, and guidance.
  • Identify product improvements and process improvements.
  • Perform in-house or on-site repairs onto the products.
  • Manage customer issues in a timely manner.
  • Help drive quick response times globally.
  • Reporting and assisting in creating technical documents.
  • Continuous monitoring of Tritium charger network using web portal.
  • Be an active participant of the local and global on call roster.


About you


  • Degree in Electrical Engineering or relevant field experience.
  • Understanding of computer systems, mobile devices and other tech products.
  • Experience with general electronics design and familiarity with processor-controlled devices.
  • Ability to read and understand electrical / electronic schematics.
  • Ability to diagnose and troubleshoot technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Flexibility for travel as required to provide on-site installation coordination, test & commissioning's and technical support, with short reaction time.
  • Ability to work reasonable overtime if required.
  • Needs to be available to work on a roster that covers some weekends.


Desirable


  • Power electronics experience.
  • Surface Mount Technology experience in manufacturing. Understanding of Failure Mode and Effects Analysis, Design Failure Mode and Effect Analysis and electromagnetic compatibility issues.
  • Experience with Linux environments.
  • Understanding of OCPP protocol, programming, integration and debugging as value added.
  • Experience working with LV mains to 480VAC and DC systems up to 1000V.
  • Having a full or restricted electrical license would be desirable.


What’s on offer


Our people are our most important asset. We want to change the world for the better and we need you to do it. We invest and nurture our talent, enabling you to succeed and achieve your full potential. Other benefits include:


  • Competitive salary package
  • A diverse range of learning opportunities and career paths
  • Supportive and friendly team with regular social events
  • Career growth and development
  • Free employee assistance program


Tritium is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Tritium welcomes the opportunity for applicants to share their unique talents, backgrounds, and expertise to create exceptional outcomes.

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