Customer Communications Specialist
6 days ago
At Pennon Group were proud to be leading the way in the water and renewables industries. Alongside our subsidiaries - South West Water Bristol Water Bournemouth Water SES Water Pennon Water Services and Pennon Power - were committed to delivering a sustainable future of our region. Because we know that by continually driving up our standards today well build a better tomorrow for our communities.Great new opportunity for a Customer Communications Specialist to join our team. This is a full-time hybrid role based in Bristol at a salary up to 29850 per annum plus excellent benefits.The role Youll be at the heart of ensuring our customers receive clear timely and engaging messages that put their needs first. You will be delivering communications to customers across all channels. This role ensures customer communications are aligned with regulatory standards brand tone and customer service objectives whether its routine service messaging emergency alerts or proactive engagement campaigns.What youll be doing:Support the Customer Communications Manager in the delivery of the customer communications strategy and plan. Oversee the tone clarity and accuracy of all customer-facing messagesEnsure communications are inclusive accessible and compliant with regulatory and brand requirementsPlay a key customer communications role in the incident management teams including standbyWork with designers digital teams and external partners to develop engaging materials and messagingMonitor communication performance and use insights to improve customer understanding and satisfactionSupport vulnerable customer communication strategies and regulatory reporting (e.g. Ofwat CCW requirements)What were looking for:Excellent verbal and written communication skillsStrong interpersonal skills with the ability to communicate and influence internally and externally Experience of working with word excel and powerpointAn excellent attention to detail with the ability to consistently deliver accurately and timely informationProven experience of project work and working to timescales and deadlinesEducated to degree level or equivalent through relevant training and experience in a marketing customer service or a public-facing communications roleWhats in it for you:We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.In return we offer an excellent range of benefits including:Generous holiday allowance plus bank holidaysA discretionary BonusCompetitive Contributory PensionShare-save SchemeVarious health benefitsWellbeing support programmesA range of Group DiscountsCycle to Work SchemeFinancial support servicesAnd plenty moreClosing Date: 5th November 2025Be yourself we like it that way. Together we will build a culture of belonging where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care we value everyone we celebrate uniqueness.Our core values which are essential to our success are:Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future - Embrace change. Drive Progress. Own the challenge.Required Experience:IC Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Full-Time Experience: years Vacancy: 1
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Customer Communications Mail and Print Operator
10 hours ago
Bristol, United Kingdom Paragon Customer Communications Full timeWe are looking to recruit an additional **35 Production Machine Operatives and 5 Print Operators **within our **Bradley Stoke, Bristol** site. If you are interested in being part of a great team in a busy production environment, to operate an enclosing machine or as a printer, to support the daily volume of work required to be dispatched on time and in...
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Customer Communications Specialist
7 days ago
Bristol, Bristol, United Kingdom South West Water Full time £25,000 - £29,850 per yearAt Pennon Group, we're proud to be leading the way in the water and renewables industries. Alongside our subsidiaries - South West Water, Bristol Water, Bournemouth Water, SES Water, Pennon Water Services and Pennon Power - we're committed to delivering a sustainable future of our region. Because we know that by continually driving up our standards today,...
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Goods in Operative
2 weeks ago
Bristol, United Kingdom Paragon Customer Communications Full timeHours of work: 40hrs per week Mon-Fri working between 7am and 7pm, primary shifts being 07:00-15:30 & 10:30-19:00 **Salary**: £9.50 per hr annually £19,760.00 Job Summary Unloading of vehicles to receipt and put away stock into the warehouse, undertaking quality controls on stock items delivered and use the computer based system to register the stock in...
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Goods in Operative
2 weeks ago
Bristol, United Kingdom Paragon Customer Communications Full timeHours of work: 40hrs per week Mon-Fri working between 7am and 7pm, primary shifts being 07:00-15:30 & 10:30-19:00 Job Summary Unloading of vehicles to receipt and put away stock into the warehouse, undertaking quality controls on stock items delivered and use the computer based system to register the stock in to the warehouse. **Responsibilities**: -...
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Warehouse Operative
2 weeks ago
Bristol, United Kingdom Paragon Customer Communications Full timeHours of work: 40.22 hours - 4 on 4 off days and nights 0700-1900 / 1900-0700 Job Summary You will be responsible for undertaking warehouse functions as directed by senior warehouse personnel or shift manager/coordinator such as goods in, goods dispatch, stock control, stock counts and stock picking/staging. **Responsibilities**: - Picking and staging of...
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Production Operatives
2 weeks ago
Bristol, United Kingdom Paragon Customer Communications Full timeWe are looking for a Production Operative, to work in a busy but friendly production environment, in Bradley Stoke, Bristol. You will be operating a mail enclosing machine, producing large volumes of work. Machine experience not required as full training will be given. A positive attitude and willingness to learn are important. This is a hands-on role,...
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Hand Enclosing Operator
1 week ago
Bristol, United Kingdom Paragon Customer Communications Full time_You will be reporting directly to the Hand Enclosing manager to ensure that clients’ work is within SLA at all times and the quality of all worked produced is up to high standards._ - Your role as enclosing operator will be to enclose documents (letters and inserts) to envelopes for clients._ - You will also attach labels to pre packed boxes ready for...
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Hand Enclosing Operator
1 week ago
Bristol, United Kingdom Paragon Customer Communications Full time_You will be reporting directly to the Hand Enclosing manager to ensure that clients’ work is within SLA at all times and the quality of all worked produced is up to high standards._ - Your role as enclosing operator will be to enclose documents (letters and inserts) to envelopes for clients._ - You will also attach labels to pre packed boxes ready for...
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Production Operatives
4 days ago
Bristol, United Kingdom Paragon Customer Communications Full timeDue to company growth, we are looking to recruit several Production Operatives to work in a busy production environment, in Bradley Stoke, Bristol. Machine experience not required as full training will be given. A positive attitude and willingness to learn are important. This is a hands-on role, where you will be required to concentrate for long...
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Machine Operator
2 days ago
Bristol, United Kingdom Paragon Customer Communications Full timeWe have opportunities for Machine Enclosing Operators, to work in a busy but friendly production environment, in Bradley Stoke, Bristol. Following a period of huge growth we have the last few vacancies to fill. You will be operating a mail enclosing machine, producing large volumes of work. Machine experience not required as full training will be given. A...
