Senior Platform Analyst

2 weeks ago

London, United Kingdom Ipsos UK Full time

Role overview

As a leading employee engagement and internal communications agency, we work every day with major blue-chip clients like Barclays, HSBC, Tesco, and the Co-op. Most of our growth comes from our strong relationships and referrals, based on our reputation for delighting clients. We continue to go from strength to strength and have now joined the leading research house, Ipsos.

We’re looking for a Senior Platform Analyst. This role is within the Data Science and Insight department, the driving force of our organization - producing industry-leading research by which engagement, culture and leadership strategy and solutions are shaped.

As a Senior Platform Analyst you will be responsible for assisting the Platform Lead with the day to day running of the Platform Team. You will support with high level advisory, working on complex platform elements, training of colleagues, and escalations.

This role can be offered on a remote basis or hybrid working to be based in London, York or Manchester

What will I be doing?

  • Supporting the successful development and rollout of complex surveys and integrated reporting tools across research projects.
  • Accurately managing all data within platform technologies.
  • Following workflow processes, including quality assurance, and where relevant to support development and implementation of these.
  • Providing expertise and advice regarding survey and reporting platforms across the business and, where needed, to clients directly.
  • Supporting junior colleagues in their learning and development.

What do I need to bring with me?

  • An expert user of a survey technology.
  • Excellent problem solver with great attention to detail.
  • Employee research experience.
  • Project work or project management experience, especially across multiple projects - managing competing demands under time pressures.

What is in it for me?

Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare.

In addition to this we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand.

We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We also recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.

ABOUT THE TEAM

Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.

ABOUT US

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023

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