Case Handler

2 weeks ago

Camberley, United Kingdom Marston Holdings Ltd Full time

Case Handler

Camberley, Surrey

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business.

In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

Are you a people person? Do you enjoy keeping busy, managing a varied workload and striving for success within a team? Are you looking to start your career in a vibrant, dynamic and rapidly-growing office?

Then this could be the role for you

As a Case Handler, you will look after our ongoing cases on behalf of our clients and customers. As the middle point between the two, you will be responsible for ongoing communications over telephone and email, working towards a set target to ensure that cases are handled in an efficient and effective manner.

What you will be doing:

  • Reviewing an existing caseload with the support of your team
  • Contacting customers and clients by telephone and email, and ensuring communication between the two
  • Liaising with our enforcement team to ensure caseload enquiries are being followed up
  • Working to deadlines to ensure the most efficient services is provided
  • Report writing/invoicing

What we are looking for:

  • Excellent communication skills
  • The ability to approach situations with confidence and persistence
  • The ability to manage a varied and, at times, busy workload
  • A strong team player

What's in it for you?

  • Discretionary monthly bonus scheme, paid dependent on performance
  • 25 days holiday + Bank Holidays
  • Enhanced Maternity and Paternity Package NB subject to eligibility criteria.
  • Healthcare Cash Plan.
  • Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.
  • Pension Scheme

If this sounds like the job for you, please apply and a member of our recruitment team will be in touch.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

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