IT Applications Analyst

2 weeks ago

London, United Kingdom Latcom Plc Full time

Job Responsibilities

  • Provide comprehensive support for Document Management and Knowledge Management applications issues, collaborating with the infrastructure team, other IT teams, project teams and suppliers.
  • Provides support to users firmwide, which may include, but is not limited to, troubleshooting incidents, resolving user issues, contributing to training efforts.
  • Proactively manage changes, upgrade paths and requirements for software releases.
  • Proactive approach towards reducing operational issues and minimise unscheduled downtime.
  • Assist on adhoc projects relating to the improvements of processes and system upgrade.

Skills Required

  • Must have experience of supporting, troubleshooting and configuring business applications
  • Knowledge of business processes and enterprise applications and systems in a legal environment.
  • Experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments.
  • Strong foundational knowledge of Microsoft 365, AWS or Azure.
  • A general understanding of core IT infrastructure, server client architecture and networking.
  • Experience supporting; iManage, InTapp, Workshare, Aderant, SQL, Power BI

This role offers hybrid working - 2 days WFH/3 days office based.

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