Technology Director

2 months ago

Greater London, United Kingdom wagamama Full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a technology director to join us on our continuous journey of true nourishment


purpose |

the technology director provides clear and compelling leadership for the teams and suppliers involved in the running of wagamama’s technology products and services, all associated security and compliance, alongside taking an active leadership role in the delivery of all technology change

the role holder will play a pivotal role in driving the technological innovation and strategy for our product-centric organisation. you will oversee the entire technology stack, ensuring that it aligns with our product roadmap and business objectives. your leadership will be instrumental in delivering high-quality, scalable, and secure technology solutions that enhance our product offerings and customer experience


key accountabilities |

  • technology strategy: develop and execute a comprehensive technology strategy that supports the company's product vision and business goals including a sourcing model that outlines the role that our partners/suppliers will play.
  • product development: collaborate closely with product teams (restaurant technology, back-office technology, infrastructure + head office technology to understand their requirements and translate them into actionable technology solutions.
  • technology supplier management: maintain objective scorecard measurements across all key supplier relationships and ensure that regular governance and oversight is in place through the product management teams.
  • technology leadership: lead and inspire a team of talented technology professionals, fostering a culture of innovation and excellence.
  • infrastructure management: oversee the design, implementation, and maintenance of our it infrastructure, ensuring optimal performance and security. ensure that our head office location is managed and well maintained and that all business functions have the use of effective an fit-for-purpose technology.
  • technology stack: evaluate and select appropriate technologies and tools to support product development and operations.
  • cloud adoption: drive the adoption of cloud-based + saas technologies to improve scalability, efficiency, and cost-effectiveness.
  • innovation: foster a culture of innovation by exploring new technologies and trends that can enhance our products and services.
  • technology budget + commercial management: oversee the ongoing management of the technology capex and operating budget. ensure that the department are well positioned across all supplier commercial arrangements and lead on any commercial negotiations.
  • us technology: provide leadership + direction for the us tech lead and oversight of alignment of us restaurant estate ensuring economies of scale + service benefits.


key stakeholders |

  • regional director + area managers
  • finance director + finance business partner
  • people team business partner
  • supplier account leads
  • head of technology strategy + architecture
  • head of technology change
  • director of risk + compliance
  • concessions operations director
  • b+p tech lead


key skills + experience |

  • degree in computer science, engineering, or a related field
  • 10+ years of experience in technology leadership roles, preferably in a product-focused environment.
  • retail + hospitality experience preferable
  • working knowledge of itil and other relevant technology frameworks and best practice
  • proven track record of successfully delivering complex technology projects.
  • deep understanding of software development methodologies (e.g., agile, devops).
  • strong knowledge of cloud platforms (e.g., aws, azure, gcp).
  • excellent communication and interpersonal skills.
  • proven ability to lead and motivate teams.

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