Customer Success Content Creator

3 weeks ago

Birmingham, United Kingdom Velaris Full time

Who we are:

Velaris is a SaaS startup founded in 2021. We are revolutionizing the Customer Success space with a modern, AI-driven Customer Success Platform for B2B tech companies. With complex data analytics and productivity features at its core, Velaris helps companies understand the health of their book of business and guides them toward growth opportunities. Backed by Tier 1 VCs such as Octopus Ventures, we are embarking on a hyper-growth phase.


What you’ll do:

You will be the face of the Velaris brand and our go-to creator for transforming our Customer Success insights into compelling video content that dominates LinkedIn and other social media feeds. Your responsibilities will include:

  • Ideating creative and engaging videos to educate, entertain and inspire our audience.
  • Interviewing Customer Success influencers and subject matter experts to surface valuable insights.
  • Editing and publishing multiple high-energy, short-form videos each week.
  • Hosting and moderating webinars and events while representing the Velaris brand.
  • Running podcast-style interviews with B2B SaaS leaders
  • Collaborating closely with our marketing and product teams to turn technical concepts and product updates into visually compelling stories that align with our business objectives.
  • Bringing fresh ideas to our content strategy and ensuring our narrative remains at the cutting edge.
  • Working with the co-founder on ideation and execution plans


You are our ideal candidate if:

  • You have at least 2 years of experience in Customer Success and B2B SaaS.
  • You have native-level skills in English.
  • You are a creative powerhouse. You can turn complex, technical stories into scroll-stopping, engaging video content.
  • You are savvy with the socials. You know a variety of platforms inside and out and have a proven instinct for what grabs attention and builds an audience. You’re up-to-date on the latest trends and video formats.
  • You are fast and flexible. You work well under tight deadlines and are excited to experiment with new formats, learning and iterating quickly.
  • You’re a natural influencer. Whether through student organizations, projects or side hustles, you’ve impacted others and are comfortable being “on” for your audience.
  • You’re highly organized and detail-oriented. You can manage multiple social media channels and content projects without missing a beat.


Bonus points if:

  • You are skilled in video production. You can ideate, shoot, edit, and publish high-quality videos that resonate across LinkedIn and other social platforms.
  • You already have a strong, positive online presence and personal brand, and you know how to create engaging content (including video) that resonates.


What excites you:

  • Amplifying a brand through new, engaging content that reaches a growing audience.
  • Helping to shape Velaris’ presence in the B2B SaaS space.
  • Work directly with the co-founder on creative and strategic planning
  • Building and nurturing influencer partnerships that bring fresh perspectives to our social channels.
  • Connecting with B2B SaaS leaders and operators and co-creating content
  • Experimenting with new video styles and formats to determine what resonates with our audience.
  • Being in a brand new role where you’ll have the freedom to try, learn, and grow in your content career.
  • A place that gives you the room to learn from failure while driving excellence.
  • A culture where hard work that drives great outcomes is expected, celebrated, and rewarded.


How to apply:

  • Record a short video of yourself explaining why you are the best fit for this role. You can get as creative as you like
  • Email the video alongside your CV/resume to info@velaris.io with the subject line “Application - Customer Success Content Creator (Video Focus)”


Please note that we are only considering candidates based in Europe.

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