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Service Delivery Technician
3 months ago
Role Overview:
We are seeking an enthusiastic and personable Service Delivery Technician to join our ever-evolving Tech Team. In this integral role, you will be providing general IT support to internal staff working with SERVER & PC technologies, as well as other associated software and peripheral devices as well as day-to-day administration of systems and communication devices.
What you get:
- 28 days of annual leave (inclusive of bank holidays) rising to 33 days with length of service.
- 3 days paid sickness.
- Workplace pension through Royal London - 3% Employer contribution to 5% Employee Contribution
- Staff discount of up to 30% (Pro:Direct) and 50% (Do Clothing).
- Seasonal shutdown over the Christmas period with a gifted day of leave.
- Discounted Gym Membership through Premier Gym, Newton Abbot.
- National Gym discounts are available through Hussle and Nuffield Health.
- Employee Assistance Programme (EAP) through AXA Health for staff & family members.
- Annual Pay Reviews and Appraisals.
- 'Refer a friend’ policy, with bonus rewards for successful referrals.
- Free Annual Flu Jabs.
- Enhanced Sick Pay Scheme for staff with over 5 years length of service.
- Casual work attire.
- PDS has a vibrant & passionate culture.
- Based in the heart of Devon, we have rolling green hills, sandy beaches, and mysterious moorlands - as far as locations go you can’t beat the Southwest.
What we need you to do as a Service Delivery Technician:
- Provide 1st and 2nd line support for all hardware, software, peripherals and data communications.
- Respond to user faults logged on the Helpdesk or as directed by the Platform Operations Manager.
- Assist with 3rd line support, the administration and development of server, network and communication infrastructure.
- Assist with the development and management of server, network and communication infrastructure.
- Identify weaknesses and propose improvements to the administration and development of server, network and communication infrastructure.
- Collaborate with stakeholders in the business to discuss issues and come to accurate resolutions.
- Attend structured learning at external companies as required.
Your skills as a Service Delivery Technician:
- English and Maths GCSE at grade C or above.
- Understanding of Microsoft Windows client operating systems, Microsoft Office applications and Microsoft Active Directory.
- Understanding of the operation of desktop hardware and software and associated peripherals and software drivers.
- Understanding of Ethernet and TCP/IP for wide and local area network topologies, DHCP and DNS.
- Self-motivated and able to multi-task when under pressure, and able to work well as part of a team.
- Able to work hours required by the position and be on call as required.
- Good written and oral communication skills; must be able to communicate with staff at all levels of the organisation.
- Ability to organise workload and prioritise competing demands.
- Be proactive in recommendations of change.
What we look for in our team:
- To add cultural and professional value to the team
- Be 100% yourself - we are genuine and love what we do
- Passion … without it we would not be where we are today
- A true team player - we work hard and play hard together
- We don’t have time for lone wolves - we build everything together
- A true desire to deliver outstanding customer-focused solutions
A little bit about us:
#TeamProDirect is built on a passion for sport, product, and service. Our team has worked relentlessly over the past 30 years to ensure we connect athletes worldwide with the best choice of products. We make it our mission to engage with and awaken the passion within our customers; we strive to produce the best possible experience and want them to love sport and sports products as much as we do. We are a hard-hitting and lively band of professionals, dedicated to change the world of online sports retail.
