Service Manager – UK
1 week ago
DescriptionService Manager UK & Ireland & Nordics*we do not sponsor Visa for this position*business travel may take up approximately 25% of the time in this roleWere looking for a proven people leader to take charge of our technical service operations across the UK Ireland and the Nordics. This role is ideal for someone who thrives on driving change improving performance and leading teams through transformation.What Youll DoLead and develop a regional field service team ensuring high performance and growth.Manage distributors and service providersDrive operational excellence manage resources and improve service delivery.Collaborate with sales teams and customers to resolve issues and enhance satisfaction.Own regional KPIs budgets and reporting to meet business targets.Ensure compliance with regulatory and quality standards.Grow the Technical Service BusinessChampion continuous improvement and innovation in service processes.What Were Looking ForAt least 8 years of leadership experience including 5 in customer service.Strong track record as a people manager and change agent.Experience in field service operations ideally in medical devices.Skilled in coaching planning and problem-solving.Familiar with regulatory environments (FDA ISO) and project management.PreferredBackground in medical devices or healthcare service.Experience managing remote teams and service operations.Very comfortable with Microsoft Office (excel in particular) Business Intelligence and AI toolsBachelors Degree or higher educationRequired Experience:Manager Key Skills MAC,Active Directory,Service Support,End user,Access Points,trouble tickets,OS,Linux,Project Management,Service Management,Service Quality,Setup,Service Desk,hardware,Software Applications Employment Type : Full-Time Experience: years Vacancy: 1
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