People Places Lead
6 hours ago
DigiKape Resourcing is a leading recruitment agency specialising in filling ad hoc shifts and providing temporary and permanent placements for both public and private sectors.
We are looking for a People & Places Lead to
- Manage a high quality service to customers and colleagues through delivering:
- Customer Experience (Contact Hub) Services: Drive own and nurture the organisations customer experience culture change from quality of customer care reputation management to service features and reliability. With strong empathy for customers
- Allocation Services: Oversee and monitor that properties are allocated and let efficiently to the organisations voids and lettings standard
- Customer Resolution (Complaints): Lead the Customer Resolutions section in the continuous improvement of complaint and communication responses recognising the Housing Ombudsman Consumer Standards and providing assurance to the SHP board and wider stakeholders
- Resident Engagement: To be the strategic owner of engagement with residents throughout the complaints process and post complaints processthe customer experience service and to support the Resident Voice within the service delivery and maximising satisfaction
- Equality Diversity and Inclusion: Owner for the Customer Experience service working with EMT and SLT in delivering strategic and operational outcomes for residents
- Be the Customer champion and advocate for SHP have excellent communication and leadership skills and a record of elevating customer satisfaction and ensuring customer needs and expectations are represented across SHP
- Overseeing the data sources that capture the customer satisfaction have a strong analytical mindset
- Support and lead the customer access to services through digital self service tools and to lead on the ongoing improvements to processes and technology required.
- Working collaboratively across the organisation to ensure a cohesive customer experience and embracing SHPs HOME values
- Line managing coaching team leads for their development and progression
- Provide the organisation with continuous learning from complaints the customer experience and the wider social housing sector
- Leading on maintaining the Customer Excellence accreditation
- Responsibility for meeting the SHP Customer Experience Service Standards the Tenant Satisfaction Measures and the Complaints Resolution Policy and Process
- Provide continuous learning and development for the teams
- Deliver against Consumer standards for Residents promoting trust and confidence and ensuring that both SHP and residents keep their sides of the bargain.
- Lead a team to deliver outstanding levels of service to both internal and external customers whilst continually developing the service
- Achieve value for money with a continuous improvement programme which increases performance whilst delivering efficiency savings
- Manage supplier/main contractor contracts to ensure value for money and demonstrate excellent partnering and relationship management skills
- Ensure the organisation is compliant with legal obligations
- Lead the Customer ExperienceAllocations and Customer Resolutions Teams to be efficient and effective instilling a team spirit and resident focused culture with an effective communication strategy at its heart
- Network with similar organisations and more widely to enable bench marking and continuous development of the service
- Build strategic partnerships and collaborates with colleagues involved residents the council and strategic partners.
To apply please apply to this advertisement with your CV or send it directly to DigiKape at clearly stating the job role and location/ area being applied for.
To discuss this opportunity further please get in contact with us directly onMonFri 9.30am 6pm or email
Job Type: Fulltime
Pay: 34.11 per hour
-
People & Places Lead
1 month ago
Sutton, United Kingdom Daniel Owen Ltd Full timePeople & Places Lead £34.11ph (PAYE) | £43.24ph (Umbrella) 3 months - option to extend Sutton, Greater London Manage a high quality service to customers and colleague through delivering: Customer Experience Services Allocation Services Customer Resolution (Complaints) Resident Engagement A successful candidate must support and lead the customer...
-
People & Places Lead
1 week ago
Sutton, United Kingdom Daniel Owen Ltd Full timePeople & Places Lead £34.11ph (PAYE) | £43.24ph (Umbrella) 3 months - option to extend Sutton, Greater London Manage a high quality service to customers and colleague through delivering: Customer Experience Services Allocation Services Customer Resolution (Complaints) Resident Engagement A successful candidate must support and lead the customer...
-
People & Places Lead
3 weeks ago
Sutton, United Kingdom Daniel Owen Ltd Full timePeople & Places Lead£34.11ph (PAYE) | £43.24ph (Umbrella)3 months - option to extend Sutton, Greater LondonManage a high quality service to customers and colleague through delivering:Customer Experience Services Allocation Services Customer Resolution (Complaints)Resident EngagementA successful candidate must support and lead the customer access to...
-
People & Places Lead
1 month ago
Sutton, United Kingdom CV-Library Full timePeople & Places Lead £34.11ph (PAYE) | £43.24ph (Umbrella) 3 months - option to extend Sutton, Greater London Manage a high quality service to customers and colleague through delivering: Customer Experience Services Allocation Services Customer Resolution (Complaints) Resident Engagement A successful candidate must support and lead...
-
People & Places Lead
4 weeks ago
Sutton Central, United Kingdom CV-Library Full timeDescription We have an opportunity for a People & Places Lead to manage high-quality service to customers and colleagues by delivering, driving, owning, and nurturing the organisation's customer experience culture change, from the quality of customer care and reputation management to service features and reliability. With strong empathy for customers,...
-
People & Places Operations Specialist
2 days ago
Sutton, United Kingdom Daniel Owen Ltd Full timeAbout the TeamOur People & Places team at Daniel Owen Ltd is dedicated to providing exceptional customer service to residents. We are seeking an experienced People & Places Operations Specialist to join our team.The ideal candidate will have experience in customer-facing roles and be able to manage a high-quality service to customers and colleagues. They...
-
People Places Lead
3 weeks ago
Sutton, United Kingdom DigiKape Full timeDigiKape Resourcing is a leading recruitment agency specialising in filling ad hoc shifts and providing temporary and permanent placements for both public and private sectors. We are looking for a People & Places Lead to Manage a high quality service to customers and colleagues through delivering: Customer Experience (Contact Hub) Services: Drive own and...
-
Graduate Management Scheme
7 months ago
Sutton, United Kingdom LEAD Full timeJoin a fast-growing, friendly education start-up offering an exciting graduate managerial role, with scope to develop and progress alongside the company! If you are passionate about educating young people to achieve their potential and think you'd be a great leader, this could be the perfect role for you! **Duties**: - Oversee daily operations of the...
-
People Administrator
6 days ago
Sutton Valence, United Kingdom Comparison Technologies Full timeComparison Tech is the UK’s leading independent comparison, switching and customer acquisition platform in Home Services, delivering brilliant deals to over 1 million UK consumers each year. We are currently looking for an experienced People Administrator to join our dedicated People Team. The People Administrator would be responsible for the People...
-
People Wellbeing Lead
8 months ago
Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full timeThe People Wellbeing Lead will provide specialist input to develop and deliver the provision of a wellbeing and welfare programme for the Trust workforce. This will include: Implementation of a Wellbeing Strategy Delivery of the Wellbeing action plan Working within the wider system to realise the benefits of improved workforce health & wellbeing Improved...
-
Leading Team Member for Young People
3 weeks ago
Sutton Coldfield, Birmingham, United Kingdom Safer Hand Solutions Ltd Full timeSafer Hand Solutions Ltd is seeking a motivated and experienced professional to join our team as Leading Team Member for Young People.About the RoleThis is an exciting opportunity to work in a dynamic and supportive environment where you will have the chance to make a real difference in the lives of young people.Job DescriptionIn this role, you will be...
-
Business Administrator
3 weeks ago
Full Sutton, United Kingdom People Plus Full timeThe Role Do you want to help make a real difference in the lives of individuals preparing for release from prison?As a Business Administrator (ID & Banking), you'll play a crucial role in reducing reoffending by supporting prisoners with essential documentation and opportunities as they transition from custody to community.This impactful role places you at...
-
Strategic Director of People
6 days ago
Sutton, United Kingdom Spencer Clarke Group Full timeIf you’re searching for a rewarding and fulfilling career opportunity, look no further. Spencer Clarke Group are working alongside **Sutton Council**to appoint a talented **Strategic Director of People**on a **Contract**basis. As a **Strategic Director of People**you’ll play a vital role in**identifying, leading and commissioning strategies to deliver...
-
PE Female teacher
1 month ago
Sutton Coldfield, United Kingdom Aspire People Full timeQualified PE teacher Birmingham Aspire People are advertising for a qualified female PE Teacher for a Ofsted 'Good' School based in Birmingham, who is able to teach the subject from KS3 to KS4. The position is to start from January. I have been working with this school for over 2 years and have an excellent relationship with them. I have placed...
-
Industries Instructor
3 weeks ago
Full Sutton, United Kingdom People Plus Full timeThe Role We are seeking a dedicated and motivated Manufacturing Workshop Facilitator to lead, train, and manage a team of up to 35 prisoners in a large industrial workshop setting.This role involves overseeing daily manufacturing operations, maintaining production quality, and fostering a rehabilitative work environment that supports skill development and...
-
Reach Driver
6 months ago
Sutton Coldfield, United Kingdom People Solutions Full time**Reach Driver**: £12.96 - £12.96 per hour per hour B76 Temporary **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal Opportunities...
-
Administrator (Auu)
3 weeks ago
Full Sutton, United Kingdom People Plus Full timeActivity Allocation Administrator Are you highly organised, detail-oriented, and passionate about making a difference?Join our team at HMP Millsike as an Activity Allocation Administrator, where you'll play a vital role in supporting prisoners on their journey to rehabilitation.This dynamic role involves ensuring that every prisoner is allocated to...
-
Lead/senior Business Analyst
1 week ago
Sutton, United Kingdom ARC Full time**Job Title/Location**: Lead/Senior Business Analyst, Surrey/WFH - **Salary**: To £75,000 + average bonus c.19% + pension contribution to 13% - **WFH**: Average working week of 1-2 days office & 3-4 days WFH - **Requirements**: A background with data (Data Governance/Architecture, Records Management, Compliance etc). Regulatory change experience and...
-
Drama Teacher
2 days ago
Sutton Coldfield, United Kingdom Aspire People Limited Full timeQualified Drama teacher South Birmingham Temporary contract - Aspire People are currently working with a great school based in Birmingham on an exciting new Drama role starting from February and on going up until Easter I have been working with this school for over 12 months and have an excellent relationship with them. I have placed many teachers into the...
-
Flt Reach Driver
7 months ago
Sutton Coldfield, United Kingdom People Solutions Full time**FLT Reach Driver**: £16.47 - £16.47 per hour per hour B76 Temporary **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal Opportunities...