Shift Leader

1 month ago

Leicester, United Kingdom Dallas Holdings - Pret A Manger Full time

Pret A Manger Shift Leader Front of House

THE RIGHT PRET PEOPLE

  • Support and coach the team to ensure they reach their potential in both the shopand kitchen
  • Support the training pathways to ensure training happens on time
  • Lead by example and be handson when required
  • Assign duties amongst team members to match individual productivity rates skillsets and current responsibilities
  • Coach the team for good performance by offering good regular feedback and praises

AMAZING SERVICE

  • Lead the Speed of Service principles
  • To ensure the team consistently follows the 6 Key Pointsof Service
  • Follow the MBWA principles
  • Empower the team to deliver engaging Joy of Pret activities
  • Role model the 3Bs and empower the team to Be Kind Be Honest Be Generous
  • Ensure the Coffee Calling System is followed efficiently
  • To ensure all Marketplace orders are prepared promptly and accurately

DELICIOUS FOOD AND DRINK

  • To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
  • To ensure the 11Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
  • To always follow the Production Principles putting customers needs first and never compromising on quality or freshness
  • Ensure How to Cards are used and followed consistently to deliver Pret standards
  • Ensure Line Checks are carried out successfully and any improvement needs actioned
  • To ensure no Made to Sell (MTS) rejects are on display in our Langars
  • To continually develop the teams knowledge about the quality of our food and coffee
  • To ensure our Barista Prepared Drinks are made by trained employees consistently and to the highest standard

WELLLOVED SHOP

  • To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
  • To ensure that all safety checks are correctly monitored and recorded
  • To take corrective action immediately on issues that affect customers the team or sales
  • To ensure the shop is clean safe and the equipment is always well maintained
  • To follow the Managing by Walking Around (MBWA)principles proactively monitoring Pret Standards and seeing the shop through the customers eyes
  • To demonstrate due diligence and report and escalate any quality issues

SHOP PROFITABILITY

  • To maximise sales labour efficiency and profit through the support of the Big 4 (Forecasting Rota Ordering& Production)
  • Carry out ordering accurately and in line with the business needs
  • Lead monitor and follow up on Mystery Shopper requirements
  • To ensure good stock control by following the 7 Steps of Unaccounted
  • To ensure Prets Financial Standards are always followed to minimise risks and ensure team safety
  • To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

GROWING SALES

  • To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
  • Support the execution of successful food launches
  • Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
  • To support Marketplace opportunities

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