Customer Support Co-ordinator

Job role: Customer Support Co-ordinatorSalary: £26,500 - £27,500 + 6% performance bonusWorking location: Milton Keynes (Hybrid role)Employment type: Full time, PermanentPlease note: Interviews for this role are expected to take place in the first week of January at our Milton Keynes office. Working hours for this role are Monday – Friday 9am – 5pm. During training there will be a requirement to be in the office 5 days a week. However, down the line will reduce to a requirement of 3 days a week in our Milton Keynes office with the option of working from home the other 2 days.Job SummaryWe’re on the lookout for a Customer Support Co-ordinator to join our brilliant Customer Services team in Milton Keynes. This is a key role where you’ll support housebuilders, developers, and internal teams, helping us deliver first-class service every single day. If you’ve got a passion for people and enjoy variety, this one’s for you.What You’ll Be DoingHandling a variety of customer queries via phone, email and online systemsSupporting builders and developers with the site registration processManaging notifications, amendments and documentation for building controlHelping keep our internal systems accurate and up to dateApproving requests within your limits and supporting with invoice tasksWorking as part of a flexible team, stepping in where neededMaking a real difference to the customer experienceWhat We’re Looking ForGreat customer service and admin skillsComfortable working across email, phone and online systemsStrong attention to detail and ability to stay organisedSomeone who thrives in a busy environment and enjoys solving problemsExperience using Microsoft Office (Word, Excel, Outlook)A positive, team-first attitude with a willingness to learnWhile not essential, experience in the building or insurance sector would be an advantage.What We OfferOur benefits package includes:27 days annual leave + bank holidaysholiday purchase schemeenhanced pension scheme (up to 10.5%)life assurancesubsidised private medical insuranceemployee discounts platformtwo days volunteer leaveenhanced maternity, paternity, adoption leave and pay for all new parentsmany moreWho We AreAt NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.Why you should join usAs a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.Our inclusive cultureWe are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.