Aftersales and Staircasing Consultant

2 weeks ago

London, United Kingdom Reed Full time

Aftersales and Staircasing Consultant

  • Job Type: 3 – 6 month contract
  • Location: Farringdon, London
  • Salary: £37,500
  • Start ASAP

We are looking for an Aftersales and Staircasing Consultant to provide an exceptional service in staircasing and equity loans progression and completions. The ideal candidate will ensure a highly professional experience for all stakeholders and progress all activities through to completion within the agreed timescales and in line with targets.

Day to Day of the role:

  • Achieve weekly and monthly targets regarding equity loan and staircasing completions.
  • Handle customer enquiries professionally, displaying product knowledge.
  • Read and interpret leases/equity mortgages and provide effective advice to customers and stakeholders.
  • Maintain accurate records using the appropriate database and case management systems.
  • Collate audit-compliant application packs and carry out relevant checks on shared owners.
  • Manage all staircasing/equity loans caseloads and contribute to achieving targets.
  • Support customers during the staircasing/equity loans process with advice and regular updates.
  • Prepare weekly reports on activities and progressions, ensuring performance standards and compliance with procedures.
  • Stay up to date with technical product knowledge and relevant legislation.

Required Skills & Qualifications:

  • Excellent customer service and communication skills.
  • Strong attention to detail and stakeholder management skills.
  • Ability to work independently and meet tight deadlines.
  • Proficiency in a broad range of IT systems.
  • GCSE level C or equivalent work experience.
  • Knowledge of shared ownership products and money laundering regulations.
  • Ability to interpret shared ownership leases, staircasing processes, and equity mortgages.
  • Understanding of FCA & AML regulations and the mortgage market.
  • Commitment to innovation in service delivery and equal opportunities.

Benefits:

  • Competitive salary with performance-related incentives.
  • Professional development opportunities.
  • A supportive and inclusive work environment.
  • Agile working options are not available for this role.

To apply for the Aftersales and Staircasing Consultant position, please submit your updated CV to Wendy at Reed.

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