Onsite AV Site Manager

2 weeks ago

London, United Kingdom Purple Placements Full time

We are recruiting for an experienced Site Manager to be a key part of our London team, taking full responsibility for ensuring all activities at client's conference centre locations are delivered as per existing SLAs. You will be the face of Global Multimedia Services to the client and have a primary goal of satisfying the client's needs throughout their meetings and events. Site Managers work with technicians, general client services and the technical production team to plan for events and meetings occurring in the conference centre by fulfilling staffing requirements, certifying equipment health, managing costs and overlooking onsite activities.This is an exciting opportunity for an exceptional, experienced Site Manager to join an established operation with scope to drive and enhance the service at every opportunity.Experience and seniority of the position will be reflected by the remuneration and benefits package.Onsite AV Site Manager requirementsTeam ManagementDirect management of onsite technicians and cover/freelancersService Improvements - work with the Operations Team to identify service improvementsIncident management - manage process lifecycle as per client internal processesDiscipline - maintain an organized and professional environment where the team is managed to meet and exceed client standardsPerformance Management - regular 1 to 1 meetings with direct reports, performance improvement plans if requiredStaff Development - skills matrix, training requirementsDaily workload management and allocation of all resourcesAdministration for the Onsite AV Site ManagerDaily & Weekly Operations Meetings - staff requirements, technical requirements, room health status, AV chargesStaff rota and holiday requestsService Requests - decision maker regarding service requests for their respective locationsMaintenance - ensure that all spaces are being regularly checked by technicians in line with existing proceduresService Repairs - In the event of a service failure, site managers are responsible for opening and closing tickets regarding the issue at hand, engaging the service team for break/fix items if necessary, and escalating if still not resolvedBusiness Liaison - client communication, updates, feedback, and operational statusFinancial - Monthly billing reports, purchases, overtimeEquipment Inventory & TrackingWeekly Events Scheduling Forecast - staff, hire, and technical requirementsReporting Metrics - ensure all operational financial, and metrics reports are provided to the client and senior management both via Monthly/Quarterly Service Reviews and ad-hoc requests

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