Charter Operations Assistant
4 weeks ago
Job Title: Operations Manager
Location: London, UK – In office
Terms: Permanent- Full Time
Requirements: Will require infrequent travel
Salary: £28k-£30K - negotiation depending on experience
Starting date: Needs to be able to start immediately
Upcoming: needs to be available for travel to Croatia from May 15- 19
About us: We offer bespoke yacht holidays. For us, the freedom of a sailing holiday is
incomparable. Cruising through azure waters, catching fish from the deck, dropping anchor
and swimming in a secluded cove- these are experiences that can’t be found elsewhere.
HELM is our way of sharing our love of yachting: by helping people have sailing experiences
they’ll never forget.
The Opportunity: As Charter Operations Executive, you will join the Operations team and
work closely with them to ensure the smooth running of every stage of each yacht charter,
from aftersales to pre-departure. You’ll have a vast array of responsibilities that will play an
integral part in supporting our company across many departments.
You will have advanced administration skills and be proactive with strong attention to detail.
Whilst managing multiple priorities, this role will offer development opportunities and the
chance to work across a business with a supportive and collaborative culture.
Key Duties & Responsibilities (not limited to):
• Ensure excellence for guest experience across the board at all stages
• Advise clients on requirements for licensing, documentation, and arrival
procedure
• Address client inquiries and requests regarding their upcoming travel
• Organise client transfers and any changes in arrangements
• Liaise between client and supplier for the fulfilment of all legal
requirements
• Ensure accuracy of booking and documentation by brokers, initiating action
to resolve issues when needed
• Compile new deal financial data to accurately present current revenue
• Prepare and reconcile commission invoicing
• Procure supplies for office when needed
Essential skills, experience and qualifications:
Essential Skills:
• Fluency in English required; a second language is a plus
• Excellent communication skills• Exceptional organizational skills and time management
• Self-motivated
• Aptitude to have a strong and positive influence on others and establish
professional credibility
• The ability to handle difficult and demanding situations with a professional,
balanced approach (i.e. peak workloads, time constraints, organisational
shortcomings, interpersonal tensions)
• Knowledge of license requirements to sail in various countries
• Experience working on Xero and Hubspot
• Knowledge of the operational workings of the yacht charter industry
Experience:
• A minimum of 2 years administrative experience
• Previous experience in the yachting industry preferred - not essential, but
certainly must have a passion for travel
Qualifications:
• Bachelor’s Degree in business management, administration, hospitality, or
another relevant field preferred
• Relevant work experience may be substituted for educational experience.
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