Contracts Manager

4 weeks ago

Portsmouth, Portsmouth, United Kingdom Anchor Group Services Ltd Full time

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About Us
With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers.

With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.

Apply today and become part of Team Anchor, we are excited to be a part of your journey.

Job Description
Job Role: Contracts Manager
Status: Permanent, Full Time
Working Hours: 40 Hours per week over 5 days
Salary: £35,000 per annum + company car
Location: Field-based, covering the Portsmouth and Southampton area
Reporting to: Regional Operations Manager
Overview
An exciting opportunity has arisen to join Anchor Group Services as a Contracts Manager, overseeing security and cleaning operations across multiple shopping centres in the Portsmouth and Southampton areas.

You will be responsible for leading and managing a team of Site Managers and frontline staff, ensuring excellent service delivery and maintaining strong client relationships. Reporting to the Regional Operations Manager, you will play a key role in the day-to-day operations of these busy retail environments, ensuring compliance, high standards, and exceptional customer service.

Main Responsibilities

  • Oversee and manage security and cleaning operations across multiple shopping centre sites.
  • Ensure all services are delivered within budget constraints for staffing, materials, uniforms, and consumables.
  • Provide leadership and support to Site Managers, ensuring effective staff management, welfare checks, and ongoing training.
  • Implement and maintain high standards of compliance, health & safety, and operational procedures across all locations.
  • Conduct regular site visits and audits, ensuring effective service delivery and compliance with client expectations.
  • Support recruitment, disciplinary procedures, and performance management in collaboration with HR and senior management.
  • Foster strong relationships with clients, acting as the main point of contact for operational issues and contract performance.
  • Monitor and report on Key Performance Indicators (KPIs) and ensure sites meet agreed Service Level Agreements (SLAs).
  • Manage rostering, holiday planning, and sickness absence for site-based teams to maintain effective cover at all times.
  • Oversee stock levels of cleaning consumables and ensure efficient procurement processes.
  • Ensure the proper operation of Control Rooms, CCTV systems, and site security procedures in compliance with GDPR and licensing regulations.
Requirements
  • Experience of managing large, multi-site teams within the security and/or cleaning sectors.
  • Strong leadership and people management skills with the ability to motivate and develop teams.
  • Excellent communication and presentation skills, with experience engaging with clients and senior management.
  • Ability to manage change quickly and efficiently while maintaining high service standards.
  • Strong problem-solving skills with the ability to analyse and resolve operational challenges.
  • Knowledge of compliance, health & safety regulations, and employment law related to soft services management.
  • Proficiency in Microsoft 365 (Outlook, Word, PowerPoint, Excel) and workforce management systems (Timegate, Zoho, Partner System).
  • Experience in recruitment, disciplinary processes, and risk assessment management.
  • A flexible and adaptable approach to work, with a strong sense of teamwork.
  • Full 5-year checkable employment history.
  • A valid frontline SIA Licence (desirable but not essential).
Benefits
  • Access to a range of nationally recognised courses to help further your career, via the Anchor Academy.
  • Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
  • Wagestream – access to pay as you earn it.
  • Cycle to Work Scheme Available.
  • Free Employee Assistance Programme 24/7 including access to counselling.
  • Hospital Saturday Fund.
  • Reward and Recognition awards.
What's Next?
If you think you have what it takes, APPLY NOW and we'll be in touch.#J-18808-Ljbffr

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