Head of Property Management

3 weeks ago

Harrow, United Kingdom AMR - Specialist Property Recruiters Full time

Our clients are a bespoke property company based in Harrow on the hill with a reputation for delivering a quality service to clients in the property industry.

They are now seeking an experienced head of Property management/Operations to join the team in Harrow on the hill. The role of the candidate will be:

DUTIES AND RESPONSIBILITIES

  • To maintain, observe and evaluate existing standards on a regular basis and develop new standards to enhance the service experience in collaboration with other heads of departments.
  • To consistently deliver excellent standard of service to ensure complete satisfaction to all stakeholders.
  • To oversee the management of the ASTs and ensure all rents are received on time and the accounts are up to date.
  • To set personal goals and objectives that can be measured in self-progression and improvements in the level of business.
  • To perform any other related duties or special tasks as requested by the board ensuring seamless service for clients and efficient running of the departments.
  • To encourage and train team members to deliver the same exceptional standards and service.
  • To plan the labor resources efficient and effectively to meet the service standards for the department.
  • To manage the supply chain that maintains the portfolio of properties, including but not limited to, contractors, suppliers of other services and any other related service and solution providers.
  • To ensure all complaints are dealt with within 24hrs with a written response.
  • To keep a tight trail of all correspondence.
  • To ensure all compliance and health and safety is adhered to in the business.

The Person

  • Possess excellent product knowledge and keep updated with the competitive market and new developments and trends in the market.
  • Be passionate and committed, a team player, vibrant, energetic and fun, highly motivated and able to motivate.
  • Possess excellent management skills and able to manage relations and situations with other managers, partners and suppliers.
  • Be smart and appropriate in appearance according to the code of conduct and able to reflect the market position and brand image.

Financial Responsibilities

  • To ensure that team productivity and allocation of resources are in line with business needs and budget.
  • To ensure that cost of sale and operational costs for the business are kept in line with budget or level of business.
  • To ensure that the purchase procedures are adhered to.
  • To analyze the monthly stock takes where required, feedback and comment on results and ensure that any concerns are acted upon immediately within the relevant department.
  • Accurately forecast revenues/expenses for the business.
  • To generate ideas of up-selling and promotions to ensure and raise profitability.
  • To positively promote and encourage sales awareness and opportunities within the business.
  • To participate in yearly budget exercises and propose suggestions for any required investments.
  • Anticipates revenue/cost problems and manages the timing of discretionary expenditures to stabilize cash flow with other heads of department.
  • Analyse financial and operational information on an ongoing basis and if needed helps to adjust business plans, labour requirements and operating costs.
  • To ensure that all employees grooming standards are at an acceptable level.
  • To appraise, assess and develop all HODs and colleagues in the team according to company guidelines.
  • Supervise human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.
  • Emphasizes employee selection, training and development as a way of doing business.
  • Ensures personnel files are accurate and comply with both local and central laws and regulations.
  • Ensures employees understand policies, pay procedures, bonus plans and benefits.
  • Helps develop management talent by acting as a mentor for direct reports.
  • Monitors and maintains acceptable turnover levels.

Training and Development Responsibilities

  • To ensure that all new starters are effectively inducted into the business.
  • To identify training needs and carry out quality training and coaching sessions in a systematic and professional way to meet the needs of the people and the business.
  • To supervise departmental training plans and ensure that training is carried out effectively.
  • To ensure that daily briefings and monthly departmental meetings take place to create successful communication within departments.
  • To ensure that goals and objectives for managers and Supervisors are set, developed, and reviewed on a regular basis.
  • Ensure weekly team meetings and quarterly employee appraisals are carried out.

The role is full time office based.

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