TMO Housing Assistant

3 weeks ago


London, United Kingdom Prentis Solutions Limited Full time

PLEASEONLY APPLY IF YOU HAVE PREVIOUS HOUSING EXPERIENCETHIS ROLE IS PART TIME (21 HOURS PER WEEK)This role is paid at £27k per annum (pro rata) or hourly equivalentThe TMO Housing Assistant is accountable to the TMO Manager and responsible for assisting in thesmooth running of the TMO office. This will include inspecting properties, preparing worksspecification, commissioning contractors and reviewing performance monitoring ofrepairs, ensuring customer satisfaction, management of the bike lockers and ensuringservice delivery is maintained at all times. The TMO Housing Assistant will engage with residents togather information and develop a high-quality assessment of repairs needed to residentinterior, exteriors and communal areas and maintenance works of the Estate.The TMO Housing Assistant must provide a customer-focused service to residents, responding toqueries and providing performance monitoring information to key stakeholders. Thecandidate should have proven experience and qualifications to carry out pre and postinspections of properties to ensure specified works are undertaken to contract standards.They will also ensure that a high standard of works is delivered by undertaking audits andquality assessments, working with contractors/customers to address service failurethrough appropriate contract sanctions


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