Team Leader

4 weeks ago

Biggleswade, United Kingdom Noatum Logistics Full time

To manage staff members to ensure the operations align with the vision of the company and our customer SLA, managing the customer service aspect of the site operations and step in to resolve issues promptly to prevent/limit service failure and promoting the goals of the organisation daily with each employee, while optimising and improving the bottom line. This role is for the Night Shift at our Biggleswade site.Duties include but not limited to:Day to day running of the contract operation, including the line management and development of the teamCreate and maintain KPI and management reports to demonstrate operational performance and efficienciesOversee all processes and procedures to ensure all targets are achieved and, where possible, exceeded; ensure that all areas of operational responsibility run in line with plans and are completed on schedule to the standards required by the company and the customerAchieve the highest standards of productivity, quality and efficiency as well as looking after our stock accuracyCreate an environment of respect amongst all team members through own exampleAnalyse stock holding and provide updates to customer and management as appropriateDevelop and maintain effective communications with other contract leads, customer and demonstrate the ability to build rapport and influence stakeholdersPrioritise and reprioritise work as required, to ensure completing and changing deadlines are met and resourced effectively in accordance with budgetEnsure all staff are involved in the success of the operation through continual feedback and positive communication and are motivated to ensure that operational procedures and standards are maintainedProvide a proactive approach and commitment to continuous improvement through development of the team and departmental procedures, through regular reviews and identification of training needsEnsure compliance with Health & Safety legislation for all team members and conduct audits as necessaryEnsure housekeeping standards are maintained to the highest levels at all timesRespond constructively to internal and external customer requestsEscalate concerns to the senior management team within a timely manner through the normal escalation route.In addition to these duties, you may be required to undertake other duties in line with the needs of the business, where appropriate training will be provided, you will need to be flexible around peak periods and have a hands on approach to all tasksSkills and experience required:Excellent communication and team-working skillsExperienced people managerRetail fashion logistics experienceCustomer relationshipCoaching / Mentoring Strong Leadership Analytical & problem solvingProcess design & operating proceduresPersuasivenessResilience when facing setbacksEnthusiasm Microsoft office package advanced level Health & Safety management Ability to ‘think on your feet’ while working under pressure to tight deadline

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