Chief of Staff to Chief Customer Officer

1 day ago

Greater London, United Kingdom Beam London Full time

At Beam, you get to do work that matters for the world. We’re solving the toughest social problems with an incredible team, tech and AI. And we’re growing fast.

It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here with everything from coaching to personal budgets and pay competitively.

You’ll be joining a company that’s having a huge positive impact with a high-performance culture where you can learn and grow, enjoy your career, and progress rapidly.

About the role

We’re looking for a Chief of Staff to our Chief Customer Officer to drive growth in this hands-on and strategic role at the UK’s leading social impact tech startup.

From day one, you’ll be directly leading a team whilst playing a critical role in developing and executing against a strategy to deliver exceptional customer experience and rapid growth. Your missions will be varied, ranging from working with the Chief Customer Officer to develop and execute a growth strategy to iterating our pricing model, to running experiments.

You’ll be
  • Expanding Beam’s commercial and social footprint through leading the software customer success team
  • Playing a hands-on role in key strategic accounts to drive revenue growth
  • Leading the development and execution of customer growth strategies, collaborating with senior leaders
  • Owning and managing an experiment roadmap, including around user engagement
  • Working cross-functionally to ensure the company delivers an exceptional experience for Magic Notes partners and users
  • Taking ownership of the customer experience, anticipating bottlenecks or challenges and addressing them proactively
You are
  • Excited to set and exceed ambitious goals
  • Obsessed with finding new ways to drive customer value
  • Strategic and adept at simplifying complex processes
  • An excellent communicator and motivator
  • Humble, empathetic, and hungry to make an impact
You’ll need
  • Experience in a quota-carrying leadership role (e.g., Head of Sales / Head of CS)
  • Experience in a leadership role in a high-growth VC-backed company
  • Experience hiring top talent, and putting in place strong processes to scale up metrics
About Beam

We’re a team of over 150 working from our beautiful, light-filled co-working space in Shoreditch and from home.

We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes, and The Guardian.

We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam, and Dropbox.

Application process

Moving company is a big step. So we have a rigorous process that's not for everyone, but key to giving you plenty of time to learn about Beam while we get to know you.

  1. R1 - Screening call with our Chief of Staff to the CEO
  2. R2 - A practical exercise
  3. R3 - In-person meeting with our Chief Customer Officer and our Chief Operating Officer
Feeling excited?

Start your journey to a more impactful career today. We're excited to hear from you.

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